Your app’s headquarters – UXCam Overview
August 1, 2019 by Jonas KurzwegYour app now has an official headquarters. Only one look is needed to understand your app users. What’s UXCam Overview? UXCam Overview allows you to gain insights on your app in one look - without manually searching for individual sessions. It is divided into two parts: - Usage Statistics: Understand how your app is being used. See the top events,…
How to Solve Usability Issues With UXCam Filters
July 31, 2019 by Danique BosApp developers and Product Managers spend too much time on detecting and solving bugs and UX issues. To save time while detecting and debugging your customer’s issues, UXCam provides filter features which makes it possible to filter your sessions and users in such a way that you only see the sessions or users that are relevant. This way, you can…
UXCam Updates: Rage Tap Heatmaps, Session Sharing and More
April 4, 2019 by Jonas KurzwegHere are the major product updates for UXCam in March. Rage Tap Heatmaps You can now filter Heatmaps for Rage Taps. Here is an example from a test app. The Rage Tap Heatmap shows a large amount of activity on the “Cart” and "Summary” tab. This example indicates that a lot of customers are clicking on those tabs assuming that…
UXCam wins 2019 Premium Awards in Customer Experience Management Software Space of Established Platform for SaaS Reviews
February 18, 2019 by Jonas KurzwegWe are proud to announce that UXCam has received the 2019 Premium Usability & Rising Star Awards from FinancesOnline.According to their software experts, UXCam provides users with a “crystal clear view” of the customer journey and improve their customer experience strategy, which greatly aids in better understanding one’s clients. We are especially delighted to win the Premium Usability Award, as…
Important Update regarding the new App Store compliance guidelines
February 11, 2019 by UXCamUpdate April 15: After talking to Apple, UXCam continues to work on both iOS and Android. We have also added an SDK that removes the screen recording and instead uses the schematic representation of the app to draw shapes and visualize app-behavior. Learn more here: https://help.uxcam.com/hc/en-us/articles/360032278331 There is a new article published on App Analyst, in which a mobile expert found that the Air Canada iPhone app was not properly masking sensitive data on session…