Evidence That Your UX is Bad | UXCam | Blog

Evidence that your UX is bad

Did you ever wonder what will happen if bad UX is a crime? No? Well, I did.

Good evening, Your Honor, my name is Jonas and I represent the State of good UX in this case.

The defendant carelessly ruined the experience of its users — by breaking the Laws of UX.

In the following I will expose the evidence that was provided to me.

Evidence 1: Destroying whitespace

Destroying Whitespace is a common felony.

Whitespace is a valuable, but vulnerable resource, it needs to be protected.

Here is why:

  • Whitespace prevents distraction
  • Whitespace makes surrounding information easier to digest
  • Whitespace makes surrounding messaging more focused

Evidence 2: Violation of Perception

This leads me to my second piece of Evidence: Violation of perception.

The perception of an object depends on its surrounding.

The defendant risked mass confusion of his users, by putting elements in a spotlight that are not clickable.
Some of them reported trying to click it for days.

I quote one of the victims: “The logo was clearly highlighted, why was I not allowed to click it?”

Evidence 3: Breaking Hick´s Law

Hick´s Law has been part of the constitution ever since it was created.

It says, and I quote:
“The time it takes to make a decision increases with the number and complexity of choices.”

The defendant gave his users many choices. Too many.

His users wasted a lot of time thinking about what to do next, just to end up quitting — because they were not sure what the next best step was.

Evidence 4: No Continuity

The human brain expects order to continue in a linear fashion.

The defendant could have on boarded his users by letting them fill out forms step by step – while giving them an overview with a progress bar.

Instead, he did let his victims fill out endless forms, with no end in sight. This is cruel behavior.

Evidence 5: Inability to listen

The sad truth is: The defendant could have prevented himself from committing all these crimes.

By listening to what users were telling him.

By asking questions.

By watching them use the product.

Case closed.

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