Top 4 resources and tools for effective user onboarding | UXCam | Blog

Top 4 resources and tools for effective user onboarding

user-onboarding-resources-library
User Onboarding has been evolving with ever increasing mobile apps. We have written a getting started guide on User Onboarding  and also published a 21-Step Checklist for Bulletproof Mobile User Onboarding In this post, we will look at top resources and tools that are useful to mobile app startup or designers for building an effective user onboarding.

Resources for User Onboarding

1. Useronboard.com 

 Useronbord.com  is one of the best website you can find on user onboarding concept. It was the idea of Samuel Hulick, who is an authority person in  user onboarding space. Here you can find teardown of many popular web apps while using apps for the first time. user-onboard The Elements of User Onboarding, is a book by Samuel Hulick. The book is a very helpful read for product designer starting or re-doing the onboarding process. The book is divided into 14 chapter with each chapter giving you clear cut insights into the flows along with do’s and dont’s of user onboarding. Here are is a summary of key takeaway’s from the book.

Along with teardowns in useronboard.com and the book, Elements of User onboarding, you can get lots of great ideas to improve the chance that your first time user will be able to understand and use your app really easy.

2. UX archive

UX Archive is collection of user flows for iOS apps. The website was designed to provide mobile UX designers and developers a look into the creative process of UX design. It helps you explore what others have done to define what works, what doesn’t and to observe patterns that you should or shouldn’t integrate in your app.

Similar to UXArchive, the other great mobile pattern sites are:

  • Pttrns
  • Mobile-Patterns
  • Capptivate: Bonus, the images are interactive

3. Empty States

Empty states in apps are pages that doesn’t have content or data. While this is often an afterthought for newbies, for an good designer it’s full of potential to delight user and drive engagement. There are three main type of empty states: first use, user cleared, and error.

EmptyStat.es collects the best empty state pages and the community votes for it.

emptystat

4. Really Good Emails

Besides tooltips and tutorials, personalized and timely emails are an effective way to onboard users. It gives an opportunity to welcome the user and to re-engage with them again. As the name suggests, ReallyGoodEmails.com provides a gallery of really good emails that could help you achieve high conversion rate.

really-good-emails

Tools for User Onboarding

1. Appcues

Appcues let’s you build personalized sticky guides or tool-tip inside you app. Apart from tool-tip notes, they even offer you a full screen page to welcome users, Slide outs to announce new features and also In-app alerts. Also check out Appcues user onboarding Academy. The tutorial contains 16 chapters and is a great read to anyone building a product.

Similar to Appcues, there are other tutorial based onboarding:

  • Whatfix.com
  • Walkme.com

2. Intercom

Intercom is a multi-tool, tool for user onboarding. You can use their Acquire live chat tool to chat with your users, engage tool to onboard and retain customers with email targeting, Learn tool to get in-app user feedback and Support tool to help customer in your mobile app.

3. Apptentive

Apptentive helps you create surveys and get feedback on your product. Apptentive provides SDK for iOS and Android. It also lets you create conversation with your users helping you understand where they are having issues. Other tools that allows you to collect feedback are:

  • Doorbell
  • Instabug
  • Qualaroo

4. UXCam

UXCam allows you to see how users are using your app and understand where they are struggling with Session replay, heatmaps and UX analysis. Using this, you can test and iterate on the onboarding process.

UXCam captures every screen and every interaction allowing you to visualize exactly what users are seeing and doing on your app. See how users are using your app!

session-replay-cta

How UXCam Can Help You Identify Onboarding Issues

Time Aberrations
When was the last time you downloaded an app or visited a web page, had a quick glance over the welcoming content and, after few hesitation, closed it? Unwelcoming interfaces are everywhere; complex instructions, long tutorials or lengthy registration forms often push potential users away. As a developer or manager, we understand exactly how our app works and the steps needed to achieve something, but users don’t.

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9 key lessons from Samuel Hullick, ‘The Elements of User onboarding’

elements-of-user-onboarding
Your product is the mountain that your user needs to climb and you’re the sherpa to show how things are wonderful at the top, remove any roadblocks and get them there. Samuel Hullick, thought leader on user onboarding uses this analogy in his book “The Elements of User Onboarding showing you how to nail down those hurdles and help user become successful. In this post, we will summarize the key learnings from the book: all credits are to Samuel, all mistakes and important omissions are mine.
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The 21-Step Checklist for Bulletproof Mobile User Onboarding

Checklist for Bulletproof-Mobile-User-Onboarding

User Onboarding is the user's first date with your app. Delight them and this will lead you to the second date; 
confuse them, ignore them, ask too much from them and you will never hear from them again.

Onboarding Is the Most Crucial Element of UX

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10 apps with best user onboarding flow

best-user-onboarding-apps
We have previously written about user onboarding, getting started with it. As a follow-up, in this post we will look at 10 apps that gets it right.

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