Actionable Insights for
Customer Success Managers

Session Replay and Analysis

Session Analysis
Unravel your users' experience.
  • Gain empathy for your users: Watch recordings of your users’ sessions, including all gestures and triggered events, and track their behavior.
  • Improve retention: Analyse why users leave your service - you can filter replays to save valuable time.
  • Solve customer struggles: Replay sessions for every ticket that is filed.
See your Users' Session See your Users' Session
Session Analysis
User Analysis

User Analysis

User Analysis
Understand your users' journey.
  • Ensure an easy onboarding: By watching chronological replays for your users, you will understand where they will need help in the onboarding process.
  • Keep your customers: Follow typical user journeys through chronological session replays and find out where and why they drop out.
  • Improve the anwer rate to your emails: Determine the top time and day that your app is being used by a user.
Understand your Users' Journey Understand your Users' Journey

Screen UX Analysis

Screen Analysis
Know every single screen.
  • Optimize your communication: Understand which features are the most important for your customers by looking at the screen usage time.
  • Gain a better understanding for your user: See on which screens your users spend their most time, how they switch between screens, which screens crash most often and from which screens your users exit.
  • Watch replays of individual screens: Watch sequences of replays for select screens only, which will help you to efficiently identify typical usage patterns and problems.
Optimize your Screens Optimize your Screens
Optimize your user experience
Try out UXCam today to get a 360-degree view of your app user behavior