27 February, 2023
The impact of mobile app crashes can range from irritating to catastrophic.
If you're not investing in a powerful mobile app crash reporting tool, you're flying blind when it comes to understanding the cause of your app crashes. In this UXCam guide, we'll explore a few of the tools that we feel stand out from the pack.
Ready to start turning crashes into actionable product insights? Let's dive in.
Here’s a summary of the tools we’ve picked for this list, along with a quick description of why they made the cut:
UXCam: Best for Contextual Crash Analytics
Instabug: Best for Crash Prioritization
Raygun: Best for Dashboard Creation
Rollbar: Best for Custom Workflow Creation
Firebase Crashlytics: Best for Lightweight Crash Reporting
Countly: Best for Teams on a Budget
Bugsee: Best for Easy Setup
Sentry: Best for Crash Categorization
Embrace: Best for Non-Crash Data Collection
Flurry: Best for Free Crash Reporting & Analytics
Best for Contextual Crash Analytics
UXCam is an all-in-one mobile app analytics platform with powerful crash-reporting capabilities.
It provides you with detailed insights into errors and crashes, plus offers real-time alerts when an issue occurs. UXCam also matches every crash report to tracked sessions, meaning you can get an instant replay of exactly what happened—perfect for getting contextual insights from the data. This allows you to recreate the exact conditions that caused the app to crash in the first place, which is crucial when testing whether a bug has been fixed.
Crash Analytics & Integrated Session Replays: Get detailed insights into errors and crashes. Match every crash report to tracked sessions for maximum context.
UI Freeze Analytics: Automatically get alerts when user interactions with your app are impacted by UI freezes.
App Logs: See every action a user takes—before and after a crash.
Real-time Alerts: Get push notifications when an error or crash occurs with UXCam's powerful integrations.
Choose Free for full access to UXCam’s crash monitoring and reporting features, plus up to 10,000 monthly sessions. If you need more than that, you’ll have to request a demo for a price tailored to your needs.
Plus, you can try out UXCam’s paid features for free for 14 days!
Powerful crash analytics features.
Integrated session replays.
Generous free plan and free trial.
Fewer customization options.
No support for web apps.
Best for Crash Prioritization
Instabug is a mobile crash reporting, bug tracking, and performance monitoring tool rolled into one.
It helps you troubleshoot issues quickly by providing detailed insights into each crash, along with the ability to record user experience data and generate bug reports. Instabug also offers some great integrations with project management tools like Jira, Asana, Trello, and Basecamp.
Crash Severity Detection: Automatically detect the severity of each crash so you know what to fix first.
User Steps Report: Record user actions sequentially to create bug reports with full context.
Great Integrations: Connect Instabug to other project management tools to streamline your workflow.
Instabug Free doesn’t include any kind of alerting features. For access to this basic feature (plus all the other crash reporting features we covered), you’ll need to upgrade to Standard ($100+/month).
One-stop bug tracking, crash reporting, and performance monitoring.
Free plan available.
No web app support.
Paid plans are expensive.
Best for Dashboard Creation
Raygun is a monitoring tool for mobile and web apps that offers quick, highly visual insights into errors and crashes.
The tool is built around flexible, modular dashboards that you can customize to fit your needs. It also provides a detailed analysis of each crash, including details about the full stack trace, environment, browser, version, class name, host, and more.
Dashboards: Use modular dashboards to put key information front and center.
Crash Reports: Get detailed crash reports with full stack trace, environment details, and more.
Real-Time Alerts: Set up real-time alerts to get notified when crashes occur.
Raygun’s pricing, like the platform, is pretty simple—if you want access to crash reporting features, get the Crash Reporting plan ($40/month). You also have access to Real User Monitoring and an APM, both priced at $80 separately.
Flexible, customizable dashboards
Detailed crash reports
No free plan available
Expensive for larger teams
Best for Custom Workflow Creation
Rollbar is a major player in the mobile and web app crash reporting space, with customers ranging from Duolingo to Twitch.
The tool leverages powerful analytics to give you an overview of all crashes, but what really sets this tool apart is its customizable workflows. You can set up custom workflows to trigger a wide range of actions based on crash type, frequency, priority, and even assign specific tasks to team members.
Workflows: Set up custom workflows to trigger a range of actions.
Automated Grouping: Rollbar automatically groups similar errors together to make it easier to identify patterns.
Crash Prioritization: Get all the details you need to prioritize crash reports.
Rollbar Free is decent—you get access to core features with a limit of 5,000 monthly error events. If you need more than that, you can upgrade to Essentials ($12.50/month) or Advanced ($82/month).
Great automation features
Detailed crash reporting
Flexible and customizable
No free plan available
Best for Lightweight Crash Reporting
Crashlytics—part of Google's Firebase platform—is a lightweight crash reporting tool for iOS and Android.
It offers a range of features designed to make it easier to identify, prioritize, and fix crashes. You can also set up alerts to get notified when an error occurs, as well as use their detailed crash reports to troubleshoot issues quickly and efficiently.
Custom Alerts: Set up custom alerts to get notified when an error or crash occurs.
Detailed Crash Reports: Get detailed insights into each crash, including data about the environment and stack trace.
Detailed Analytics: View analytics to quickly identify trends in your app's performance.
In order to access Crashlytics, you need to sign up for the whole Firebase platform. Luckily, the Spark plan is totally free (and surprisingly generous). It should be enough for most users, but if you do need to upgrade, there’s the PAYG Blaze plan. This is a pay-as-you-go option, which grants greater cloud storage, increased hosting capabilities, and more.
Lightweight and easy to use.
Free for most users.
Integrates with Firebase’s other services.
Lacks advanced features.
Limited integration with third-party services.
Not as customizable as some other tools.
Best for Teams on a Budget
Countly is an open-source mobile analytics platform with a pretty impressive set of crash reporting features.
It offers all the detailed insights you'd expect from a crash reporting tool, plus a few welcome extras like automatic crash categorization, in-app crash assignment, and custom alerts. That said, Countly is a performance monitoring tool first-and-foremost—so its crash reporting features are a bit limited compared to the other tools on this list.
In-App Crash Assignment: Automatically assign crashes to the right persons.
Custom Alerts: Get notified when an error or crash occurs.
Crash Categorization: Automatically categorize errors based on fatality, status, device, region, and more.
Countly has two editions—the free Community Edition and the paid Enterprise Edition. You’ll need to contact them for a quote for the latter.
Open-source and free to use.
In-app crash assignment.
Comprehensive analytics and metrics.
Limited crash reporting features compared to other tools on this list.
Not as easy to set up as some of the other options.
Best for Easy Setup
Bugsee is a crash reporting tool with a focus on simplicity. Case and point—you only need to write a single line of code to set up the tool.
Don't mistake its simplicity for a lack of features, though. Bugsee offers all the important crash reporting features you'd expect from a tool like this—including automated grouping and trends, console logs, network traffic, and even integrations with popular tools like Slack, Jira, Trello, and more.
Easy Setup: Set up Bugsee with just one line of code.
Console Logs: Get detailed insights into console logs and network traffic for each crash.
Integrations: Integrate with tools like Slack and Jira for easier crash management.
Bugsee Lite is a bit too limited to be useful—data is only stored for 3 days, for example. You’ll need to upgrade to Pro ($99/month) for longer data retention.
Integrates with other collaboration tools.
Detailed crash reporting and logs.
Free plan is very limited.
Outdated UI and user experience.
Best for Crash Categorization
Sentry is a tool that offers code-level insights into the health of your mobile app. And its crash reporting features are up there with the best.
The tool provides detailed insights into each crash—including information about environment, stack trace, and the app’s context at the time of the error. But one of Sentry's best features is its release tracking tools—which automatically categorizes each crash alongside the release that caused it.
Release Tracking: Automatically categorize crashes alongside their corresponding release.
Breadcrumbs: Get detailed insights into the app’s context at the time of the crash.
Stack Trace: View a detailed stack trace for each crash.
Sentry’s free Developer plan only offers email alerts for 5,000 monthly errors. If you want multichannel alerts and advanced features like custom dashboards and integrations, you’ll need to upgrade to Team ($26/month) or Business ($80/month).
Detailed crash reporting.
Release tracking for easy categorization.
Integrates with other development tools.
Not the most user-friendly interface.
Free plan is very limited.
Can be difficult to set up for inexperienced users.
Best for Non-Crash Data Collection
Embrace is a crash reporting tool with a unique approach. The tool reports on crashes and errors (obviously), but it also reports on any non-crash obstacles to user flows.
This includes things like slow network performance, poor app-start time, app-not-resposive (but recovers), and other usability issues that cause abandonment, churn, and negative reviews. These issues aren't crashes per se, but they're definitely worth tracking.
Non-Crash Data: Track and report on non-crash usability issues.
Custom Dashboards: Create custom dashboards to monitor key metrics.
Automatic Reproduction: Automatically reproduce issues in a virtual environment.
You’ll need to contact Embrace to request a demo if you want to get a quote.
Tracks non-crash performance issues.
Automatic reproduction of issues in a virtual environment.
Custom dashboards to monitor key metrics.
Pricing is not transparent.
UI can be difficult to navigate.
Best for Free Crash Reporting & Analytics
Flurry is the original mobile app analytics tool. Plus, its crash reporting tool has (more-or-less) kept up with the times—offering comprehensive analytics and metrics at no cost.
The tool provides users with detailed insights into their app's performance, including crash reports and trends. It also offers custom metrics (for tracking the success of specific feature releases), as well as an API for integrating with other tools.
Crash Reports & Trends: Get detailed insights into your app’s crashes and trends.
Advanced Filtering: View reports filtered by user segment and more.
Custom Metrics: Track the success of specific feature releases.
Flurry is totally free to use, with no data limits.
Comprehensive analytics and metrics.
Advanced filtering for more detailed insights.
Customizable API for integrations.
UI is outdated and not very user-friendly.
Lacks advanced features.
Crashes are never welcome, but that doesn't mean they don't come with a silver lining. With the right crash reporting tool, you can turn those crashes into product insights, and use them to make smarter decisions.
UXCam's mobile app analytics platform features crash reporting tools that make it easy to do just that. It's designed to provide detailed insights into user experience, app performance, and crashes—all in one place.
Want to see the benefits first-hand? Get started with a 14-day free trial today!
Let's start simple—what are mobile app crash reporting tools, anyway?
Mobile app crash reporting tools are designed to let you know when your mobile apps experience unexpected errors or “crashes”. When the tool registers a crash, it takes a snapshot of the state of the app, including variables and memory usage. That snapshot is then used to identify and diagnose the underlying issue—either manually or with automated assistance.
The best mobile app crash reporting tools provide you with detailed insights into the root cause of a crash, helping you pinpoint and fix issues faster. They may also provide you with additional reporting features, such as:
real-time or on-demand app performance monitoring
user experience feedback
in-app support capabilities
data visualization tools
custom analytics and KPIs
Mobile app crash reporting tools help developers collect data on what types of errors are occurring, how many users are impacted, and how users are responding. This helps them prioritize fixes that are likely to have the biggest impact on user experience metrics like abandonment and churn.
Users hate waiting—it's one of their biggest frustrations when using mobile apps. Mobile app crash reporting tools provide you with the data you need to identify and resolve app issues quickly by giving you detailed insights into the root cause of an issue.
Having a good mobile app crash reporting tool in place ensures that your apps are stable and any issues that do arise can be resolved quickly. This leads to better user experiences, which could result in higher engagement and more satisfied users.
Workflow Integration: Does the mobile app crash reporting tool integrate with your existing workflow? If not, it may be difficult to access and use all of its features.
Crash Alerts: Ensuring your chosen tool provides real-time crash alerts is crucial This allows you to stay on top of any issues that may arise and fix them quickly.
Detailed Crash Logs & Trends: Does the tool provide detailed crash logs and trend reporting? This allows you to identify recurring issues, so you can take steps to address them as needed.
Ardent technophile exploring the world of mobile app product management at UXCam.
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