Product and mobile app analytics insights from industry experts
Globe iconEN
  • America IconEnglish
  • Brazil IconPortuguês
  • Spain IconEspañol

10 MIN READ

SHARE THIS POST

Top 10 mobile app crash reporting tools to consider in 2024

PUBLISHED

30 November, 2023

Tope Longe
Tope Longe

Growth Manager

Mobile app crash reporting tools

The impact of mobile app crashes can range from irritating to catastrophic.

At best, they represent a negative experience that clouds users' view of an app. At worst, they lead to mass uninstalls, negative reviews, and ultimately—declining revenue.

If you're not investing in a powerful mobile app crash reporting tool, you're flying blind when it comes to understanding the cause of your app crashes. In this UXCam guide, we'll explore a few of the tools that we feel stand out from the pack.

Ready to start turning crashes into actionable product insights? Let's dive in.

10 Best Mobile App Crash Reporting Tools

Here’s a summary of the tools we’ve picked for this list, along with a quick description of why they made the cut: 

  1. UXCam: Best for Contextual Crash Analytics

  2. Instabug: Best for Crash Prioritization

  3. Raygun: Best for Dashboard Creation

  4. Rollbar: Best for Custom Workflow Creation

  5. Firebase Crashlytics: Best for Lightweight Crash Reporting

  6. Countly: Best for Teams on a Budget

  7. Bugsee: Best for Easy Setup

  8. Sentry: Best for Crash Categorization

  9. Embrace: Best for Non-Crash Data Collection

  10. Flurry: Best for Free Crash Reporting & Analytics

UXCam

Best for Contextual Crash Analytics

UXCam is an all-in-one mobile app analytics platform with powerful crash-reporting capabilities.

Mobile app crash reporting software UXCam

It provides you with detailed insights into errors and crashes, plus offers real-time alerts when an issue occurs. UXCam also matches every crash report to tracked sessions, meaning you can get an instant replay of exactly what happened—perfect for getting contextual insights from the data. This allows you to recreate the exact conditions that caused the app to crash in the first place, which is crucial when testing whether a bug has been fixed.

Key Features

  • Crash Analytics & Integrated Session Replays: Get detailed insights into errors and crashes. Match every crash report to tracked sessions for maximum context.

mobile app crash analysis
  • UI Freeze Analytics: Automatically get alerts when user interactions with your app are impacted by UI freezes.

crash mobile app engagement metrics
  • App Logs: See every action a user takes—before and after a crash.

Mobile app crash log
Mobile app crash reporting 3rd party integration

Pricing

Choose Free for full access to UXCam’s crash monitoring and reporting features, plus up to 10,000 monthly sessions. If you need more than that, you’ll have to request a demo for a price tailored to your needs.

Plus, you can try out UXCam’s paid features for free for 14 days!

Pros & Cons

Pros

  • Powerful crash analytics features.

  • Integrated session replays.

  • Generous free plan and free trial.

Cons

  • Fewer customization options.

  • No support for web apps.

What customer's say about UXCam

UXcam nov 2023 review

Instabug

Best for Crash Prioritization

Instabug is a mobile crash reporting, bug tracking, and performance monitoring tool rolled into one.

Instabug

It helps you troubleshoot issues quickly by providing detailed insights into each crash, along with the ability to record user experience data and generate bug reports. Instabug also offers some great integrations with project management tools like Jira, Asana, Trello, and Basecamp.

Key Features

  • Crash Severity Detection: Automatically detect the severity of each crash so you know what to fix first.

  • User Steps Report: Record user actions sequentially to create bug reports with full context.

  • Great Integrations: Connect Instabug to other project management tools to streamline your workflow.

Pricing

Instabug Free doesn’t include any kind of alerting features. For access to this basic feature (plus all the other crash reporting features we covered), you’ll need to upgrade to Standard ($100+/month).

Pros & Cons

Pros

  • One-stop bug tracking, crash reporting, and performance monitoring.

  • Free plan available.

Cons

  • No web app support.

  • Paid plans are expensive.

Raygun

Best for Dashboard Creation

Raygun is a monitoring tool for mobile and web apps that offers quick, highly visual insights into errors and crashes.

Raygun

The tool is built around flexible, modular dashboards that you can customize to fit your needs. It also provides a detailed analysis of each crash, including details about the full stack trace, environment, browser, version, class name, host, and more.

Key Features

  • Dashboards: Use modular dashboards to put key information front and center.

  • Crash Reports: Get detailed crash reports with full stack trace, environment details, and more.

  • Real-Time Alerts: Set up real-time alerts to get notified when crashes occur.

Pricing

Raygun’s pricing, like the platform, is pretty simple—if you want access to crash reporting features, get the Crash Reporting plan ($40/month). You also have access to Real User Monitoring and an APM, both priced at $80 separately.

Pros & Cons

Pros

  • Flexible, customizable dashboards

  • Detailed crash reports

  • Real-time alerts

Cons

  • No free plan available

  • Expensive for larger teams

Rollbar

Best for Custom Workflow Creation

Rollbar

Rollbar is a major player in the mobile and web app crash reporting space, with customers ranging from Duolingo to Twitch.

The tool leverages powerful analytics to give you an overview of all crashes, but what really sets this tool apart is its customizable workflows. You can set up custom workflows to trigger a wide range of actions based on crash type, frequency, priority, and even assign specific tasks to team members.

Key Features

  • Workflows: Set up custom workflows to trigger a range of actions.

  • Automated Grouping: Rollbar automatically groups similar errors together to make it easier to identify patterns.

  • Crash Prioritization: Get all the details you need to prioritize crash reports.

Pricing

Rollbar Free is decent—you get access to core features with a limit of 5,000 monthly error events. If you need more than that, you can upgrade to Essentials ($12.50/month) or Advanced ($82/month).

Pros & Cons

Pros

  • Great automation features

  • Detailed crash reporting

  • Flexible and customizable

Cons

  • No free plan available

  • Limited integrations

Crashlytics

Best for Lightweight Crash Reporting

Crashlytics—part of Google's Firebase platform—is a lightweight crash reporting tool for iOS and Android.

Firebase Crashlytics

It offers a range of features designed to make it easier to identify, prioritize, and fix crashes. You can also set up alerts to get notified when an error occurs, as well as use their detailed crash reports to troubleshoot issues quickly and efficiently.

Key Features

  • Custom Alerts: Set up custom alerts to get notified when an error or crash occurs.

  • Detailed Crash Reports: Get detailed insights into each crash, including data about the environment and stack trace.

  • Detailed Analytics: View analytics to quickly identify trends in your app's performance.

Pricing

In order to access Crashlytics, you need to sign up for the whole Firebase platform. Luckily, the Spark plan is totally free (and surprisingly generous). It should be enough for most users, but if you do need to upgrade, there’s the PAYG Blaze plan. This is a pay-as-you-go option, which grants greater cloud storage, increased hosting capabilities, and more. 

Pros & Cons

Pros

  • Lightweight and easy to use.

  • Free for most users.

  • Integrates with Firebase’s other services.

Cons

  • Lacks advanced features.

  • Limited integration with third-party services.

  • Not as customizable as some other tools.

Countly

Best for Teams on a Budget

Countly is an open-source mobile analytics platform with a pretty impressive set of crash reporting features.

Countly

It offers all the detailed insights you'd expect from a crash reporting tool, plus a few welcome extras like automatic crash categorization, in-app crash assignment, and custom alerts. That said, Countly is a performance monitoring tool first-and-foremost—so its crash reporting features are a bit limited compared to the other tools on this list.

Key Features

  • In-App Crash Assignment: Automatically assign crashes to the right persons.

  • Custom Alerts: Get notified when an error or crash occurs.

  • Crash Categorization: Automatically categorize errors based on fatality, status, device, region, and more.

Pricing

Countly has two editions—the free Community Edition and the paid Enterprise Edition. You’ll need to contact them for a quote for the latter.

Pros & Cons

Pros

  • Open-source and free to use.

  • In-app crash assignment.

  • Comprehensive analytics and metrics.

Cons

  • Limited crash reporting features compared to other tools on this list.

  • Not as easy to set up as some of the other options.

Bugsee

Best for Easy Setup

Bugsee is a crash reporting tool with a focus on simplicity. Case and point—you only need to write a single line of code to set up the tool.

Bugsee

Don't mistake its simplicity for a lack of features, though. Bugsee offers all the important crash reporting features you'd expect from a tool like this—including automated grouping and trends, console logs, network traffic, and even integrations with popular tools like Slack, Jira, Trello, and more.

Key Features

  • Easy Setup: Set up Bugsee with just one line of code.

  • Console Logs: Get detailed insights into console logs and network traffic for each crash.

  • Integrations: Integrate with tools like Slack and Jira for easier crash management.

Pricing

Bugsee Lite is a bit too limited to be useful—data is only stored for 3 days, for example. You’ll need to upgrade to Pro ($99/month) for longer data retention.

Pros & Cons

Pros

  • Simple setup.

  • Integrates with other collaboration tools.

  • Detailed crash reporting and logs.

Cons

  • Free plan is very limited.

  • Outdated UI and user experience.

Sentry

Best for Crash Categorization

Sentry is a tool that offers code-level insights into the health of your mobile app. And its crash reporting features are up there with the best.

Sentry

The tool provides detailed insights into each crash—including information about environment, stack trace, and the app’s context at the time of the error. But one of Sentry's best features is its release tracking tools—which automatically categorizes each crash alongside the release that caused it.

Key Features

  • Release Tracking: Automatically categorize crashes alongside their corresponding release.

  • Breadcrumbs: Get detailed insights into the app’s context at the time of the crash.

  • Stack Trace: View a detailed stack trace for each crash.

Pricing

Sentry’s free Developer plan only offers email alerts for 5,000 monthly errors. If you want multichannel alerts and advanced features like custom dashboards and integrations, you’ll need to upgrade to Team ($26/month) or Business ($80/month).

Pros & Cons

Pros

  • Detailed crash reporting.

  • Release tracking for easy categorization.

  • Integrates with other development tools.

Cons

  • Not the most user-friendly interface.

  • Free plan is very limited.

  • Can be difficult to set up for inexperienced users.

Embrace

Best for Non-Crash Data Collection

Embrace is a crash reporting tool with a unique approach. The tool reports on crashes and errors (obviously), but it also reports on any non-crash obstacles to user flows.

Embrace

This includes things like slow network performance, poor app-start time, app-not-resposive (but recovers), and other usability issues that cause abandonment, churn, and negative reviews. These issues aren't crashes per se, but they're definitely worth tracking.

Key Features

  • Non-Crash Data: Track and report on non-crash usability issues.

  • Custom Dashboards: Create custom dashboards to monitor key metrics.

  • Automatic Reproduction: Automatically reproduce issues in a virtual environment.

Pricing

You’ll need to contact Embrace to request a demo if you want to get a quote.

Pros & Cons

Pros

  • Tracks non-crash performance issues.

  • Automatic reproduction of issues in a virtual environment.

  • Custom dashboards to monitor key metrics.

Cons

  • Pricing is not transparent.

  • UI can be difficult to navigate.

Flurry

Best for Free Crash Reporting & Analytics

Flurry is the original mobile app analytics tool. Plus, its crash reporting tool has (more-or-less) kept up with the times—offering comprehensive analytics and metrics at no cost.

flurry analytics

The tool provides users with detailed insights into their app's performance, including crash reports and trends. It also offers custom metrics (for tracking the success of specific feature releases), as well as an API for integrating with other tools.

Key Features

  • Crash Reports & Trends: Get detailed insights into your app’s crashes and trends.

  • Advanced Filtering: View reports filtered by user segment and more.

  • Custom Metrics: Track the success of specific feature releases.

Pricing

Flurry is totally free to use, with no data limits.

Pros & Cons

Pros

  • Comprehensive analytics and metrics.

  • Advanced filtering for more detailed insights.

  • Customizable API for integrations.

Cons

  • UI is outdated and not very user-friendly.

  • Lacks advanced features.

Turn Crashes Into Product Insights With UXCam

Crashes are never welcome, but that doesn't mean they don't come with a silver lining. With the right crash reporting tool, you can turn those crashes into product insights, and use them to make smarter decisions.

UXCam's mobile app analytics platform features crash reporting tools that make it easy to do just that. It's designed to provide detailed insights into user experience, app performance, and crashes—all in one place.

Want to see the benefits first-hand? Get started with a 14-day free trial today!

Mobile app crash reporting - a quick recap

What are mobile app crash reporting tools?

Let's start simple—what are mobile app crash reporting tools, anyway?

Mobile app crash reporting tools are designed to let you know when your mobile apps experience unexpected errors or “crashes”. When the tool registers a crash, it takes a snapshot of the state of the app, including variables and memory usage. That snapshot is then used to identify and diagnose the underlying issue—either manually or with automated assistance.

The best mobile app crash reporting tools provide you with detailed insights into the root cause of a crash, helping you pinpoint and fix issues faster. They may also provide you with additional reporting features, such as:

  • real-time or on-demand app performance monitoring

  • user experience feedback

  • in-app support capabilities

  • data visualization tools

  • custom analytics and KPIs

Why are mobile app crash reporting tools so important?

Prioritize fixes with data cleansing

Mobile app crash reporting tools help developers collect data on what types of errors are occurring, how many users are impacted, and how users are responding. This helps them prioritize fixes that are likely to have the biggest impact on user experience metrics like abandonment and churn.

Identify and resolve issues faster

Users hate waiting—it's one of their biggest frustrations when using mobile apps. Mobile app crash reporting tools provide you with the data you need to identify and resolve app issues quickly by giving you detailed insights into the root cause of an issue.

Better quality apps lead to better user experiences

Having a good mobile app crash reporting tool in place ensures that your apps are stable and any issues that do arise can be resolved quickly. This leads to better user experiences, which could result in higher engagement and more satisfied users.

Criteria to consider when choosing a mobile app crash reporting tool

  1. Workflow Integration: Does the mobile app crash reporting tool integrate with your existing workflow? If not, it may be difficult to access and use all of its features. 

  2. Crash Alerts: Ensuring your chosen tool provides real-time crash alerts is crucial This allows you to stay on top of any issues that may arise and fix them quickly. 

Detailed Crash Logs & Trends: Does the tool provide detailed crash logs and trend reporting? This allows you to identify recurring issues, so you can take steps to address them as needed.

Related Articles

Best iOS crash reporting tools

Best Android crash reporting tools

Best Error Monitoring Software for mobile apps

AUTHOR

Tope Longe
Tope Longe

Growth Manager

Ardent technophile exploring the world of mobile app product management at UXCam.

Get the latest from UXCam

Stay up-to-date with UXCam's latest features, insights, and industry news for an exceptional user experience.

First name
Work email*
*Required
Thanks for submitting the form.

Related articles

Conversion Analysis

Top 5 CleverTap Alternatives for Customer Engagement

Explore the best 5 CleverTap alternatives to drive up customer engagement. Find powerful tools to boost customer interaction that are a good fit for your...

Tope Longe
Tope Longe

Growth Manager

Conversion Analysis

5 Best Hotjar alternatives for product teams in 2024

Looking for alternatives to Hotjar for UX insights? Check out our comprehensive list of top tools that can help you optimize your website or app's user...

Tope Longe
Tope Longe

Growth Manager

Mobile app analytics

React Native Crash Reporting + Best Tools and Techniques

Learn how to improve your mobile app's stability with effective React Native crash reporting. Explore the top techniques and tools for monitoring and managing...

Tope Longe
Tope Longe

Growth Manager

UXCam logo

Products

Compliance

    Logo SOC2

    UXCam has successfully completed a SOC 2 Type 2 examination by Johanson Group.

Sign up for our newsletter

First name
Work email*
*Required
Thanks for submitting the form.
CONNECT WITH US:

© 2024 UXCam. All rights reserved.

Privacy policy.

Terms of service.