User journey analysis

Improve every stepof the user journey

Gain full insight into user flows and journeys. Find bottlenecks and friction points to optimize conversion and engagement.

  • Identify unusual user journeys and iterate for the right flow
  • Find bottlenecks by filtering for common exit screens
  • Discover behavioral patterns and see how different user groups behave
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User journey of one mobile session from app launch to product details, with the recommended action "Simplify verification" and the AI assistant asking "Where are users most likely to abandon checkout?"

Product tour

Take a quick tour

Screen flow

See how users move through your product

Get a visualization of how users navigate and see paths to conversions.

  • Identify patterns in screen transitions
  • Analyze specific journeys by defining starting and ending screens
  • See common exit paths by reversing the journey
Woman with a laptop on a beanbag surrounded by a session context card, filter tags and a jump into a 2m 34s session

Screen burst

Discover new conversion funnels

Use screen burst charts to spot navigation trends easily.

  • Spot how users are navigating through screens and pages
  • Convert charts into funnels via screen burst
  • Boost your conversion rate optimization by analyzing the right paths
Discovered path from app launch to purchase at a 31% conversion rate with a "Create funnel" button, over a screen burst chart, next to the recommended action "Simplify verification"

Auto-generated segments

Study the behavior of specific user segments

Get started immediately with auto generated segments such as:

  • New users: Find pain points in the onboarding process
  • Frustrated users: Pinpoint issues causing frustration
  • Churned users: Get insights into why users left
Overhead view of hands on a laptop with the AI Insight "73% of rage clicks occur at checkout" and Step 3 KYC Verification stats: 312 rage taps, 89 UI freezes, 14 crashes

Journeys to heatmaps

Craft hypothesis on the spot

Once you’ve identified problems, investigate how users were interacting with those specific screens using heatmaps.

  • Go from journeys to heatmaps with one click
  • Quickly identify problems caused by UI issues
  • Watch UX problems by filtering heatmaps for detailed gestures
User journey flow from onboarding to confirm with a 34% drop-off at payment details, next to a payment screen heatmap noting "Users hesitate before payment confirmation"

Journeys to session replay

Dig deeper into individual journeys

Validate your initial hypothesis from heatmaps, and see exactly what users see.

  • Visualize the full journey of an individual user
  • Observe what users experienced throughout the journey with session replay
User journey of one session with the checkout screen selected, a "Hypothesis confirmed" note and a session replay player

Privacy
by design

At UXCam, we built privacy into our services so you can improve the user experience with peace of mind. With our privacy features, you can blur and mask:

Profile screen with a masked section

Specific screen areas

when you need to hide a specific section of your screen.

Login screen with masked input fields

Text input fields

when you only collect PII data with text fields.

Fully masked app screen

Entire screens

when you need to hide the whole screen.

AICPA SOC 2GDPR compliant

We strictly adhere to a non-recording policy of any PII (Personally Identifiable Information) and provide API methods to hide PII and sensitive information.

Learn more about our privacy features

Getting started is easy.

Step 1: Get a demo

Meet with an expert to discuss your app, website, and goals.

Step 2: Add one snippet of code

Start capturing data instantly.

Step 3: Explore all features

Try all features before you commit on a plan.

Users love us.

“One frustration we have with other tools is that you see the numbers and that's it. With UXCam, you see the numbers and you can take it a step further and dive deep into the reasons.”

Costa Coffee
Daniel TomlinsonCosta Coffee
Daniel Tomlinson

Built for
performance

Battle tested SDK

UXCam's lightweight SDK ensures smooth app performance. Video recordings are done on a background thread to maintain responsiveness. Data is uploaded when the app goes into the background.

Privacy compliant

Our legally compliant architecture keeps your data safe. We automatically block sensitive fields and provide you with the right tools to prevent sensitive data from ever leaving your user's device.

Easy integrations

You can seamlessly integrate your existing analytics tools with UXCam. This allows you to build the perfect analytics stack for understanding user behavior by connecting the right set of solutions.

  • AICPA SOC 2
  • PCI DSS
  • GDPR
  • CCPA
  • HIPAA compliant

Academy

Sharpen your skills
with UXCam Academy

cover

UXCam Fundamentals

  • 13 lessons
  • 42min

Learn the basics of using UXCam with step-by-step tutorials.

Academy thumbnail mobile app product management

Mobile Product Management Certification

  • 21 lessons
  • 2h 7min

Enroll in our 'Mobile App Product Management Certification' course to master the art of mobile product management. Learn to navigate the dynamic world of mobile apps

Explore the academy

Ready to get started?

Book a demo with an expert. Explore all features.

Installed in 37,000+ products
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