See every tap the customer made
Skip the screen-share. Watch the session and its behavior stream side by side, on app and web.
UXCam for support teams
Solve tickets withoutthe back-and-forth
Stop asking customers for screenshots. Watch the session to see what they saw, and let Tara find the sessions behind each issue.
Trusted by brands worldwide
Every ticket,with its replay
See what the customer saw
No more asking for screenshots. Replay the customer’s session and see every screen and tap.
Find the right session fast
Skip the search through recordings. Ask Tara for the sessions you need in plain language.
Hand off issues with proof
Don’t send engineers a vague ticket. Share the replay that shows exactly what went wrong.
Why support teamschoose UXCam
Before UXCam
- Asking customers for screenshots
- Tickets that bounce between teams
- “Can’t reproduce” replies
- Guessing what the customer did
- Hearing about bugs from tickets
With UXCam
- The customer’s session, replayed
- Every screen and tap they saw
- Replays linked to support tickets
- Issues handed off with proof
- Issues caught before tickets pile up
Follow the customer’s whole journey
Don’t stop at the screen they reported. See where they came from and what they did next.
Spot where customers get stuck
No more guessing which button fails. See rage taps on every screen, then open the sessions behind them.
Answer with the full picture
Skip the tab switching. Join UXCam with your CRM and support data in Claude or ChatGPT.
What support teams achieve with UXCam
- −50%
rage taps at Carrefour Banco
- +15%
registrations at Costa Coffee
- 2x
sales at PlaceMakers
2x
monthly active users at WGU
“What we found was both an “Aha!” moment and a “Doh” moment. Many users, using correct credentials were getting an error message that prevented them from logging into the app.”
4.8/5
SOC 2 Type II
GDPR & CCPA
Answer tickets with proof.We’ll show you how.
Or trial UXCam for 14 days. No credit card required.
Frequently asked questions
How does UXCam help customer support teams?
Replay the customer’s session to see what they saw, instead of asking for screenshots or steps. Tara finds the sessions behind an issue for you, so you can answer with proof.
Can we find a specific customer’s sessions?
Yes. If your app sends a user ID to UXCam, look the customer up and replay their sessions, with every screen and tap they saw.
Does UXCam work with Zendesk and Intercom?
Yes. Bring UXCam sessions into your support platform, so your agents can replay the sessions linked to each ticket.
See all integrationsHow does UXCam handle sensitive data?
Mask fields, whole screens or everything by default. Masking runs in the SDK, so masked data never leaves the user’s device, and keystrokes are never recorded. UXCam is SOC 2 Type II audited and compliant with GDPR and CCPA.
Learn more about security and privacyHow do we get started?
Add the UXCam SDK with one line of code and your data starts coming in. You can trial UXCam for 14 days with no credit card, or book a demo and we’ll walk your team through it.