A blog about app User Experience, by UXCam

Detect Hidden User Frustrations

Introduction In today’s digital economy, it is no longer enough for an organization to deliver merely a product or service. Every successful organization is in the business of delivering User Experience. User expectations have now changed, to an experience that’s intuitive, personalized, memorable and omnichannel. The stakes of not keeping up to this new expectation are high: One in three…

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The Solution to Use After Appsee’s Acquisition

You’ve heard it from Appsee itself, read it in the news or just came around this blog post and are wondering what I’m writing about. Appsee got acquired from ServiceNow recently. First of all, we congratulate the Appsee Team for taking this step. Part of the acquisition deal is that Appsee’s service will shut down and Appsee R&D team will…

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The Perfect Customer Journey Map

“...maximizing satisfaction with customer journeys has the potential not only to increase customer satisfaction by 20 percent but also to lift revenue by up to 15 percent while lowering the cost of serving customers by as much as 20 percent. ” - McKinsey What is a customer journey map? A customer journey map is a visual representation which helps you…

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How to Identify User Frustration

You tap on a button and nothing happens. You try to open a new page but the loading time is frustrating slowly. User frustration occurs when a person can’t overcome an obstacle or achieve a goal. This means that your app isn’t working as your users expect or require. But worse, a significant proportion of users might have these problems…

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Top 6 App Development Agencies in Berlin

You have the next big app idea - but yet you lack the technical expertise. We did the research and are going to showcase the top app development agencies in Berlin. Before that, let’s find out what you should look out for when choosing an app development agency. How do you pick the right agency? There are three major points…

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9 Key Lessons from ‘The Elements of User onboarding’

Your product is the mountain that your user needs to climb. You’re the Sherpa. Show him how wonderful it is at the top, remove any roadblocks and get him there. Samuel Hullick, thought leader on user onboarding, uses this analogy in his book “The Elements of User Onboarding” to show you how to overcome those hurdles and help you to onboard your users successfully.…

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