What’s at stake:
Every frustrating experiencecosts patient confidence
- Abandoned onboarding and registration flows
- Patients who do not complete care journeys
- Falling behind competitors who optimize faster
- Hidden patient friction that traditional analytics miss
Benefits
The faster you resolve issues, the stronger your patient relationships.
Key features
01
Tara AI Product Analyst
Ask Tara why patients abandon appointment bookings or insurance verification. She analyzes session recordings visually and provides detailed analysis, and share next steps with session evidence—no manual review needed.
02
Session replay
See exactly how patients interact with your healthcare app or portal and quickly diagnose problems, even in sensitive flows using customizable masking.
03
Heatmaps
Spot where patients hesitate or tap in frustration to improve key screens.
04
Funnel analytics
Track onboarding and care flows step by step and act where patients drop off.
Frequently asked questions
FAQ
How does UXCam comply with HIPAA , GDPR , and other healthcare privacy regulations?
UXCam is fully GDPR-compliant. The SDK records only behavioral data. Sensitive fields (patient name, ID, chat text, prescriptions) can be masked at SDK level or via automatic data occlusion. UXCam signs a DPA and has a SOC 2 Type II certification.
How does UXCam help identify friction in healthcare flows?
UXCam automatically captures screens, pages, clicks, gestures, and technical events. You can visualize funnels for flows like appointment booking, teleconsult start, payment completion, or KYC consent forms. Session replay and rage tap detection help diagnose usability pain points. Example: a 10% drop-off at insurance verification can be traced to UI confusion or slow load times.
How does UXCam protect sensitive content (e.g. chat with doctor)?
Developers can use UXCam.occludeSensitiveView() or occludeAllTextFields() to automatically blur any PII (patient messages, medical data). No text entry is stored unless explicitly whitelisted.
How does Tara help healthcare teams understand patient behavior faster?
Tara is UXCam's AI product analyst that automatically watches user sessions and identifies friction in your app. Instead of manually reviewing sessions, ask Tara questions like "Why are users dropping off during insurance verification?" She analyzes sessions visually while maintaining HIPAA compliance and provides explanations backed by evidence,
