What’s at stake:
Every frustrating experiencecosts patient confidence
- Abandoned onboarding and registration flows
- Patients who do not complete care journeys
- Falling behind competitors who optimize faster
Benefits
The faster you resolve issues, the stronger your patient relationships.
Key features
01
Session replay
See exactly how patients interact with your healthcare app or portal and quickly diagnose problems, even in sensitive flows using customizable masking.
02
Heatmaps
Spot where patients hesitate or tap in frustration to improve key screens.
03
Funnel analytics
Track onboarding and care flows step by step and act where patients drop off.
Frequently asked questions
FAQ
How does UXCam comply with HIPAA , GDPR , and other healthcare privacy regulations?
UXCam is fully GDPR-compliant. The SDK records only behavioral data. Sensitive fields (patient name, ID, chat text, prescriptions) can be masked at SDK level or via automatic data occlusion. UXCam signs a DPA and has a SOC 2 Type II certification.
How does UXCam help identify friction in healthcare flows?
UXCam automatically captures screens, pages, clicks, gestures, and technical events. You can visualize funnels for flows like appointment booking, teleconsult start, payment completion, or KYC consent forms. Session replay and rage tap detection help diagnose usability pain points. Example: a 10% drop-off at insurance verification can be traced to UI confusion or slow load times.
How does UXCam protect sensitive content (e.g. chat with doctor)?
Developers can use UXCam.occludeSensitiveView() or occludeAllTextFields() to automatically blur any PII (patient messages, medical data). No text entry is stored unless explicitly whitelisted.
