Product and mobile app analytics insights from industry experts
Globe iconEN
  • America IconEnglish
  • Brazil IconPortuguês
  • Spain IconEspañol

2 MIN READ

SHARE THIS POST

10 Eye-Opening Statistics about Frustrating User Experience (Infographic)

PUBLISHED

21 July, 2019

e0a77d45f2235500f6fb529673354877?s=150&d=identicon&r=g
Annemarie Bufe

Content Manager

Statistics about Frustrating User Experience

In general, frustration occurs when a person can’t overcome an obstacle or achieve a goal.

For your app, this means that your app isn’t working as your users expect or require. The following User Experience Statistics showcase the importance of such frustrations.

Frustrated users are unsatisfied, don’t like to use your app or will delete your app without using it. They’ll check out your competitors and probably like their apps more. At worst, the unsatisfied users will tell others about it and you’ll lose more potential users.

In short, that means: An app which doesn’t satisfy its users won’t survive in the highly competitive market of mobile apps!

  1. SATISFIED CUSTOMERS ARE MORE LIKELY TO SHARE THEIR EXPERIENCES

    • 13% of customers will tell 15 or more people about their bad experiences

    • 72% of the customers will tell 6 or more people about good experiences

  2. EVERY EXPERIENCE IS IMPORTANT

    • 32% of the customers would leave a brand they loved after just one bad experience

  3. USERS FEEDBACK

    • Only 1 out of 26 customers complain when they are unsatisfied, the rest churn without saying anything. The absence of negative feedback isn’t a sign of satisfaction. 91% of unsatisfied customers who don’t complain simply leave.

  4. SMART PHONE USAGE

    • The average American checks his phone every 12 minutes – it’s 80 times a day

  5. APP PERFORMANCE

    • 90% of users will stop using an app due to poor performance

    • 32% of app developers learn about application performance issues from end users

  6. APP USAGE

    • 25% of mobile app have been used only once

  7. TIME IN APPS

    • Users spend 90% of their mobile time on apps. They prefer apps in contrast to websites

  8. CHURN RATE

    • 71% of mobile app users churn within 90 days

  9. SMART PHONE STORAGE

    • 25% of users delete apps simply because their smartphone storage space is full

  10. FULFILLING THE NEEDS

  • 26% of mobile apps get deleted because they don’t fulfill the user expectations

Are you wondering how you can identify customer frustration? How can you prevent low quality apps? To learn how to capture micro-interactions and surface user frustrations, have a look at our e-book: Detecting Hidden User Frustrations

Related articles:

AUTHOR

e0a77d45f2235500f6fb529673354877?s=150&d=identicon&r=g
Annemarie Bufe

Content Manager

Passionate hobby dancer. Working at UXCam.

Get the latest from UXCam

Stay up-to-date with UXCam's latest features, insights, and industry news for an exceptional user experience.

First name
Work email*
*Required
Thanks for submitting the form.

Related articles

UI/UX Design

What is UX Analytics?

UX Analytics helps you to improve your product, thus increasing your conversion rates and...

Jonas Kurzweg
Jonas Kurzweg

Growth Lead

UI/UX Design

10 Best App Design Practices for App Development in 2024

If you're developing an app, you need to keep UX in mind if you want it to succeed. Check out these 10 best app design...

Sam Makad
Anastasiia Lastovetska

Product best practices

Push Notification UX Design: The Ultimate Guide 2024

Push notifications can lead to mass uninstalls — or a higher conversion...

e0a77d45f2235500f6fb529673354877?s=150&d=identicon&r=g
Annemarie Bufe

Content Manager

UXCam logo

Products

Compliance

    Logo SOC2

    UXCam has successfully completed a SOC 2 Type 2 examination by Johanson Group.

Sign up for our newsletter

First name
Work email*
*Required
Thanks for submitting the form.
CONNECT WITH US:

© 2024 UXCam. All rights reserved.

Privacy policy.

Terms of service.