Smartlook Pricing - Comparison of Plans & Best Alternative

Overview of Smartlook pricing plans

Smartlook offers flexible pricing plans from a free version with basic features to premium and enterprise plans with advanced functionalities. Prices range from $19 to $239 per month, providing options for session recordings, analytics, heatmaps, and more, tailored to fit different business needs and budgets.

What is Smartlook?

Smartlook is an advanced analytics platform designed to provide a deep understanding of how users interact with your mobile app or website. Compatible with iOS, Android, and web platforms, Smartlook offers a comprehensive suite of features that allow you to track user engagement, identify pain points, and understand navigation patterns.

Through features like session replays, heatmaps, and user journey tracking, you're equipped with actionable insights into user behavior, helping you make informed decisions to enhance user experience and increase overall satisfaction. Whether you're looking to optimize your app's interface or refine the flow of your website, Smartlook provides the tools necessary to achieve a deeper connection with your users.

Key features

• Session recordings: Capture and replay user sessions to understand user interactions and experiences.

• Heatmaps: Visual tools that show where users click, scroll, and engage the most on your website.

• Event tracking: Monitor and analyze specific actions taken by users on your website to optimize user experience.

• Conversion funnels: Analyze the steps users take towards making a purchase or completing a desired action, identifying drop-off points to improve conversions.

Smartlook pricing structure

Smartlook offers different pricing tiers, catering to businesses of various sizes. Each plan adds more features, supporting bigger teams with greater needs.

Smartlook offers a range of plans starting from a free version with limited features to premium plans with advanced functionalities, typically ranging from around $19 to $239 per month per user. Additionally, there are enterprise-level plans available for larger organizations that require custom solutions tailored to their requirements. The pricing structure allows businesses to choose a plan that best fits their budget and requirements

Features offered in different pricing plans include:

Smartlook offers basic analytics and data recording in its free version. Prices vary by tier. For advanced users, the premium versions provide advanced segmentation and an unlimited data history, facilitating more detailed and long-term user behavior analysis. This allows for flexible budgeting.

Free plan

Recording

• 3000 sessions per month

• Sharing recordings

• Filters applied simultaneously

• Rendering modes

• Recoding quality (low)

Analytics

• 10 events

• Merge events

• Event picker

• 2 funnels

• Trended funnels

Heatmaps

• 10 heatmaps

• Historical data in heatmaps

• Sharing heatmaps

Data access

• Cross-platform

Integrations

• Slack

• Google Optimize

• Salesforce

• Survicate

• Zapier

• Make

• Optimizely

Privacy and Compliance

• Personal data anonymization

• GDPR compliance

• Audit log

Administration

• 3 projects

• 5 team members

Pro (starting at $55/mo)

Everything in free plus:

Recordings

• Record up to 5000 sessions per month

• Always-on-recordings

• API recording filters

• Session vault to save recordings

• Dev tools (add-on)

• Recording quality (low/mid/high

• Frame rate configuration

• Export to CSV

Analytics

• 20 events (add-on)

• 5 funnels (add-on)

• Daily anomaly reporting

Heatmaps

• 30 heatmaps (add-on)

• Better heatmaps precision

• Visitor type

Data access

• 90 days  (add-on)

• User identification

Integrations

• Intercom

• Zendesk

• Mixpanel

• JIRA

• Sentry

• Piwik PRO

Administration

• 5 projects

• 10 team members

• Live chat support

Enterprise plan

This plan allows you to record up to 50,000 sessions per month. Then, you get everything in the Pro plan plus:

Analytics

• 40 events (add-on)

• 10 funnels (add-on)

Heatmaps

• 50 heatmaps (add-on)

Data access

• Sampling (add-on)

• Rest API (add-on)

Administration

• 10 projects (add-on)

• Possibility to set session limit per project

• 20 team members (add-on)

• Dedicated customer success

• Single sign-on (add-on)

• Custom paperwork (add-on)

Smartlook pros and cons

Pros

• Comprehensive user insights.

• Valuable for app and web platforms.

• Detailed event tracking.

• Easy integration with your tools.

Cons

• On the surface it looks affordable but gets very expensive as you get essential add-ons.

• Some find the data overwhelming.

• Learning curve for beginners.

• Limited features on free plan.

Best Smartlook alternative: UXCam

If you're scouting for an alternative, UXCam is a good option for mobile app devs. It’s a user experience tool designed to get down to the nitty-gritty of why users make the decisions that they do.

What is UXCam?

UXCam assists teams looking for detailed data while still focusing on only the most important points so that you don’t feel overwhelmed. This focus on clarity and insight allows for the improvement of user experiences without the complexity often associated with data analysis.

Key features

• Session replay: This feature allows you to watch recordings of user sessions to understand how visitors interact with your website.

• Heatmaps: Visual tools that show where users click, scroll, and spend time on your site, offering insights into user behavior.

• Crash analytics: This tool collects data on app crashes, helping developers identify and fix issues to improve user experience.

UXCam pricing structure

Just like Smartlook, UXCam offers a range of plans to fit different needs. UXCam offers flexible pricing plans ranging from the Free plan for up to 3,000 monthly sessions to the Enterprise plan with custom pricing. 

The Growth plan, ideal for evidence-based strategies, falls in between and offers additional features like custom events, 10 funnels, and retention analytics.

 The differences in pricing plans reflect the range of clientele that we’ve worked with. Everyone from startups to Fortune 500 companies has benefited from our tools.

Features offered in different pricing plans

Our free plan includes essential analytics tools. Paid plans offer more complex tools and personalized support, catering to users needing deeper insights and direct assistance. This enhances user experience.

Free

Account

• Up to 3,000 recorded sessions

• Unlimited user licenses

• 2 production apps supported

• 1 month video retention

• 6 months session retention

Capture

• Tagless auto-capture

• Session replay

• Session insights

• User analytics

• Frustration Signals (Rage gesture)

• Unresponsive Gesture Analysis

• Collaboration tools

Insights

• 1 custom dashboard

Monitoring

• log capture

• issue alerts

Management

• Data encryption at Rest

• Hide Sensitive information

• Soc2 Compliant Platform

• Advanced Organizational Permissions

Growth

• Above 3,000 sessions

Everything in free plus;

Account

• Custom video retention

• Custom session retention

• Event analytics

Capture

• Event analytics

• 3rd party integrations

Insights

• Heatmaps

• Screen Analytics

• User Journeys

• Retention Analytics

• 10 funnels for funnel analytics

• 7 custom dashboards

Monitoring

• Crash monitoring

• UI-Freezes (ANR) monitoring

• Handled & unhandled exceptions

• Stacktrace analysis

Support

• Chat Support

• Structured Onboarding Support

Enterprise

Everything in Growth Plan, plus:

• Custom recorded sessions

• Custom number of apps supported

• Blue-based recording

Insights

• Custom number of funnels for funnel analytics

• Custom number of dashboards

Connect

• Bulk CSV Export

• Data Export API

• Data Visualization Export

Management

• Multi org management

• SAML Single Sign-on

Support

• Integration support and training

• Private Slack Support Channel

• Quarterly Business Reviews

• Service Level Agreement

• Legal Review

UXCam pros and cons

Pros

• Intuitive user interface

• Focuses on user experience

• Comprehensive in-app analytics.

• Instant feedback integration.

Cons

• Limited by the depth of analytics in the basic free plan

• Can be a learning curve for new users

Smartlook vs UXCam: Overview

Conclusion

While Smartlook provides robust analytics, the complexity and pricing might not fit everyone. That's where UXCam comes in. It’s an easy-to-use alternative focused on enhancing user experience. 

Why UXCam? It gives you the insights you need without overcomplicating things (or breaking the bank). Ready to give it a spin on your app? We encourage you to try UXCam for free and see how it can improve your app's user experience.

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