Effectively tracking app KPIs and tearing down data silos with Costa Coffee
Watch our FREE 30-minute webinar and fireside chat.
Overview
Join our webinar & fireside chat to learn how to master analyzing complex mobile app data, without prior data analytics experience. Daniel Tomlinson, Senior Analytics Manager from Costa Coffee discusses how to align teams and democratize data with UXCam.
Challenges discussed
Lack of qualitative user insights
Traditional analytics shows the “WHAT” leaving users guessing the “WHY” behind user behavior.
Silos & team alignment challenges
Various departments use different analytics tools, and mobile app data is scattered.
Reliance on data & BI teams
Getting the needed dashboards or reports takes time, and reports often arrive too late for decision-making.
Solutions offered
Behavior analysis from dashboards
Drill down to qualtiative user analytics directly, by using interactive dashboards.
Dashboards for different teams
Track key product, engineering and UX design metrics in one place.
Simple dashboard setup & sharing
Set up dashboards in minutes with our pre-configured widget library.
Speakers
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Jenn Morton
Enterprise CSM Team Lead, UXCam
Jenn has worked in customer success in the past 10 years, and currently is leading UXCam’s Enterprise Customer Success team.
![Profile Daniel]()
Daniel Tomlinson
Senior Manager - Global Digital Analytics, Costa Coffee
Daniel has 10+ years of experience in digital analytics, and is currently leading Costa Coffee’s global analytics team.
Trusted by the largest mobile brands worldwide.
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Thanks to Session Recording, we had a real light-bulb moment that led us to the key bottleneck where users struggled the most. We identified a potential opportunity for driving adoption.
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If something goes wrong within the app, UXCam is the first port of call to understand what's going on. Playing a key role across multiple teams, UXCam is now an integral part of the launch and live ops strategy.
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Daniel Tomlinson Global Digital Analytics Manager
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