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Top 5 Mobile App Usability Testing Tools 2023

Top 5 Mobile App Usability Testing Tools 2023

From UXCam to Testbirds, this article cover the features and pros and cons of each tool to help you choose the right one for your needs.

December 27, 2022 by Jonas Kurzweg

mobile app usability testing tools

Mobile app usability testing is an essential part of the app development process, as it helps developers ensure that their app is easy to use and navigate. Several mobile app usability testing tools are available to help you conduct usability testing.

The top tools for mobile app usability testing are UXCam, UserZoom, UserTesting, LookBack, and Testbirds.

Each of these tools offers a range of features designed to help product managers understand how users interact with their mobile app and to identify areas for improvement in mobile user experience.

By conducting mobile app usability tests, you ensure that your app is user-friendly and easy to navigate, which can help improve user retention and increase user satisfaction.

UXCam

User behavior analytics tools UXcam

Website: UXCam

Price: Free / Paid plans upon request.

UXCam is a mobile app analytics platform that’s used for usability testing and allows you to understand how users interact with their app by providing detailed session recordings, heatmaps, and other analytics. Some of the key benefits of using UXCam include:

  1. Real user behavior: Watch real users use your app, no artificial lab environment or paid users. 

  2. Cost-effective: UXCam offers a free plan and has scalable pricing.

  3. User journeys: Analyze user journeys over weeks, not days.

Some potential drawbacks of using UXCam include:

  1. No direct user communication: UXCam captures real user behavior, but that also means that you don’t have the ability to interfere with the users and talk to them.

  2. For experienced users: UXCam offers a wide range of features that allow for detailed analysis, which may make it more complex to use than other mobile UX testing tools.

Overall, UXCam is powerful for usability testing and offers a range of features designed to help you understand how users interact with your app. While it may be more advanced than other tools, it offers a range of benefits that may make it worthwhile for people who need a comprehensive usability testing solution for mobile apps.

UXCam usability tool review

User review: "Wish I found UXCam sooner!"

UserZoom

Screenshot 2022-12-29 at 23.56.24

UserZoom is a usability testing tool that offers a range of features designed to help you understand how users interact with their mobile app. Some of the key benefits of using UserZoom include:

  1. Remote testing: UserZoom allows you to conduct usability tests remotely using their web-based platform. This makes it easy to gather feedback from users no matter where they are located.

  2. Wide range of devices: UserZoom allows developers to conduct usability tests on a wide range of devices, including tablets and smartphones. This makes it easy to test how the app performs on different devices and operating systems.

  3. Customization options: UserZoom offers a number of customization options, including the ability to target specific user demographics and to customize the tasks that users are asked to complete during the testing process.

Drawbacks of using UserZoom include:

  1. Cost: Can be expensive to use, especially if you want to test with a large number of users

  2. Time-Consuming: Can be time-intensive to set up and conduct usability testing

  3. Artificial users: May not accurately reflect real-world usage if the testing conditions are not representative of how the app will be used in the wild

Overall, UserZoom is a powerful usability testing tool that offers a range of features designed to help you understand how users interact with your mobile app. While it may be more complex to use than some other tools, and may be more expensive, it offers a range of benefits that may make it worthwhile for those who need a comprehensive usability testing solution.

UserTesting

Screenshot 2022-12-29 at 23.57.20

UserTesting is a usability testing platform that allows you to conduct tests with real users in a matter of minutes. Some of the key benefits of using UserTesting include:

  1. Fast turnaround: UserTesting allows developers to conduct usability tests with real users in a matter of minutes. This can help developers quickly gather feedback and identify areas for improvement in their app.

  2. Target specific demographics: UserTesting allows developers to target specific demographics when conducting usability tests. This can be helpful for understanding how different user groups interact with the app.

  3. Video recordings: UserTesting provides video recordings of user sessions, which can be helpful for understanding how users navigate the app and identify areas of confusion or difficulty.

Cons of UserTesting include:

  1. Cost: UserTesting can get expensive for larger tests.

  2. Limited customization options: UserTesting does not offer as many customization options as some other usability testing tools. This may limit the ability to tailor the testing process to specific needs.

  3. No real users: The testing conditions are not representative of how the app will be used by real users

Overall, UserTesting is a fast and easy-to-use usability testing platform that allows developers to gather feedback from real users in a matter of minutes. While it may be more expensive than some other tools, it is a useful tool for those who need to quickly gather user feedback.

LookBack

Screenshot 2022-12-29 at 23.58.01

LookBack is another tool for testing usability of an app with an intuitive way to organize and conduct your usability tests. Some of the key benefits of using LookBack include:

  1. Moderated testing: LookBack allows you to talk to participants and walk them through your app.

  2. Unmoderated testing: You can give users step-bystep tasks that they are supposed to follow.

  3. Video player: You can take notes inside LookBack’s video player.

Negative points for Lookback are:

  1. No recruitment: LookBack does not recruit testers themselves, you have to do it yourself or get another service to do it.

  2. Lack of features: LookBack’s features lack behind when compared to the other tools on this list.

  3. Limited integrations: LookBack does not offer as many integrations with other tools as some other usability testing platforms. This may limit the ability to seamlessly integrate usability testing into your workflow.

Overall, LookBack is a simple usability testing tool that helps you understand how users interact with their app. It offers a range of benefits that may make it worthwhile for those who need a simple usability testing solution.

Testbirds

Screenshot 2022-12-29 at 23.58.46

Testbirds is a usability testing platform that allows developers to conduct tests with real users on a wide range of devices. Some of the key benefits of using Testbirds include:

  1. Tester pool: Testbirds has over a million testers in their pool.

  2. Advanced features: Testbirds offers a range of advanced features, including the ability to segment users by specific actions or behaviors and to trigger specific actions within the app based on user input.

  3. Demographic options: Testbirds allows you to choose from 65 demographics.

Some potential drawbacks of using testbirds include:

  1. Cost: Testbirds has a high cost, which may be a barrier for some.

  2. Complex to use: It can take some time to get used to their dashboard.

Overall, Testbirds is a powerful usability testing platform that allows you to conduct tests with real users on a wide range of devices. While it may not be cheap, and does not offer many integrations, it is a useful tool for those who need to quickly gather user feedback and identify areas for improvement in their app.

Conclusion

The best usability testing tool for mobile apps

In conclusion, UXCam, UserZoom, UserTesting, LookBack, and Testbirds are all excellent tools for conducting mobile app usability testing. Each tool offers a range of features designed to help you understand how users interact with their mobile app, and to identify areas for improvement.

However, out of these five tools, and we might be biased here, UXCam may be the best choice for many due to its comprehensive feature set and advanced analytics capabilities.

Some of the key benefits of UXCam include detailed session recordings, heatmaps, and other analytics that provide a deep understanding of how users interact with the app. It also offers a number of advanced features, such as the ability to segment users by specific actions or behaviors and to trigger specific actions within the app based on user input. These features make UXCam a powerful tool for understanding user behavior and identifying areas for improvement in the app.

Overall, while all of the usability testing tools for mobile apps mentioned in this blog post offer a range of valuable features, UXCam stands out as a comprehensive and powerful solution for conducting mobile app usability testing.

Related articles:

Top Mobile App Analytics Testing Tools

Top Remote Usability Testing Tools

Mobile UX Guide

How to Conduct a Mobile App Usability Test

Jonas Kurzweg
AUTHOR

Jonas Kurzweg

UX, marketing & product nerd. Coffee enthusiast. Working at UXCam.

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