How To Fix Bugs and Issues in Your App With Issue Analytics

How Issue Analytics Works To Fix Bugs

Issue Analytics gives you a comprehensive overview of bugs, crashes, UI freezes and handled exceptions. The ultimate goal is to help you deliver the perfect app experience.

UXCam automatically captures the technical issues of your users so all you have to do is find the solution.

The instances in which your app doesn’t perform are provided in context: You can see exactly what happened thanks to session replay, and you have full user details at your disposal. If you want to dig deeper, you can always see the issue log, find statistics surrounding it and match it to the sessions affected by it.

Issue Analytics is key to improving the health and performance of your app. Focus on specific types of issues and get them fixed before any more users grow frustrated.

The statistics for each type of issue include the number of instances when they occurred, how many users experienced them, the percentage of sessions without issues, and trends. The latter allows you to see if the issues in your app are increasing or decreasing over time, and which app versions, OS versions or devices are affected.

Identifying patterns and pinpointing the root cause of issues in your app has never been easier.

Crashes

Whenever your application crashes and closes itself, users feel the urge to dump it. View the different crash types taking place with details like reason, occurrences, affected users and platform.

UI Freezes

If your app doesn’t respond, you risk customer churn. Explore the different types of freezes happening on your app with information such as occurrences, affected users, platform, and average and maximum freeze duration.

Handled Exceptions

In late April, a new feature will be added to our Issue Analytics suite. On top of being able to track down unhandled exceptions, developers will now have the ability to manage handled exceptions.

These are the cases where developers think in advance that the app might encounter an error, so they try to handle these instances. Crashes and UI freezes would fall under the unhandled exceptions category.

Slack Integration

Starting late March, we are releasing a Slack integration with the UXCam dashboard. You can receive real-time updates on your shared workspace as soon as a first-time or recurring issue pops up.

We understand you don’t want to be bombarded with notifications, so they are sent according to the number of times that the same type of issue is observed. You receive them for the 10th, 100th and 1,000th occurrence.

Then, simply click on the provided link to understand what happened via session recording or tag team members that should be on it right away.

Conclusion

Any issues in your app should be resolved immediately to improve user experience and avoid uninstalls. Issue Analytics provides you with the tools to tackle crashes, UI freezes and handled exceptions as soon as they occur.

Once you understand what went wrong and how the user responded to the situation, you can prioritize and debug your app as swiftly as possible. With the built-in Slack integration, your desired team members are informed straight away.

Keeping your app running smoothly is hard enough as it is. Stop putting out fires on your own and start collaborating with every team member to ensure smooth sailing.

If this peaked your interest, try Issue Analytics for free. We’re sure you won’t look back once you see how easy it is to pinpoint issues within your app and rid them for good.

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Speed up the process, fix bugs and issues faster than ever, and quit wasting time and losing users.

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