UXcam logo
A blog about app User Experience
How To Fix Bugs and Issues in Your App With Issue Analytics

How To Fix Bugs and Issues in Your App With Issue Analytics

Putting out fires on your own can be a thing of the past.

February 25, 2021 by Ángela Gómez Sánchez

fix your app issue analytics

We get it, developing an app is no easy feat. Getting your product to the live stage is only the beginning. It should all work smoothly now, right? Think again. There are stability issues in your app — you have to fix bugs — and users keep churning. Everyone on the team knows that this needs to be taken care of right away, but how?

Quit looking at line after line of code trying to figure it out. Going through crash logs alone isn’t going to cut it. Whether you’re a developer or a product manager, we’ll show you how to fix bugs and issues in your app. Quickly and easily.

If your day feels like constant firefighting rather than smooth sailing, Issue Analytics may be what you need. Whenever your app crashes, the UI freezes or a handled exception occurs, anyone on your team will immediately be able to see what happened, to whom and why. Most importantly? You’ll know how the user reacted.


Give Issue Analytics a Try With UXCam


Don’t just look at data, experience the actual problem along with your user. See and fix bugs and issues as soon as they happen… and before they happen again. Don’t let them ruin the user experience for someone else. One frustrated user is already one too many.

Putting out fires on your own can be a thing of the past. Have your team sailing smoothly together in no time.

fix bugs issue analytics

Contents

    How Issue Analytics Works To Fix Bugs

    Issue Analytics gives you a comprehensive overview of bugs, crashes, UI freezes and handled exceptions. The ultimate goal is to help you deliver the perfect app experience.

    UXCam automatically captures the technical issues of your users so all you have to do is find the solution.

    fix app bugs issue analytics

    The instances in which your app doesn’t perform are provided in context: You can see exactly what happened thanks to session replay, and you have full user details at your disposal. If you want to dig deeper, you can always see the issue log, find statistics surrounding it and match it to the sessions affected by it.

    Issue Analytics is key to improving the health and performance of your app. Focus on specific types of issues and get them fixed before any more users grow frustrated.

    issue analytics improve app performance

    The statistics for each type of issue include the number of instances when they occurred, how many users experienced them, the percentage of sessions without issues, and trends. The latter allows you to see if the issues in your app are increasing or decreasing over time, and which app versions, OS versions or devices are affected.

    Identifying patterns and pinpointing the root cause of issues in your app has never been easier.

    issue analytics user frustration

    Crashes

    Whenever your application crashes and closes itself, users feel the urge to dump it. View the different crash types taking place with details like reason, occurrences, affected users and platform.

    issue analytics for app crashes

    UI Freezes

    If your app doesn’t respond, you risk customer churn. Explore the different types of freezes happening on your app with information such as occurrences, affected users, platform, and average and maximum freeze duration.

    ui freezes issue analytics

    Handled Exceptions

    In late April, a new feature will be added to our Issue Analytics suite. On top of being able to track down unhandled exceptions, developers will now have the ability to manage handled exceptions.

    These are the cases where developers think in advance that the app might encounter an error, so they try to handle these instances. Crashes and UI freezes would fall under the unhandled exceptions category.

     

    Slack Integration

    Starting late March, we are releasing a Slack integration with the UXCam dashboard. You can receive real-time updates on your shared workspace as soon as a first-time or recurring issue pops up.

    We understand you don’t want to be bombarded with notifications, so they are sent according to the number of times that the same type of issue is observed. You receive them for the 10th, 100th and 1,000th occurrence.

    Then, simply click on the provided link to understand what happened via session recording or tag team members that should be on it right away.

    fix-bugs-issue-analytics-6-slack-1-1200x793

    Conclusion

    Any issues in your app should be resolved immediately to improve user experience and avoid uninstalls. Issue Analytics provides you with the tools to tackle crashes, UI freezes and handled exceptions as soon as they occur.

    Once you understand what went wrong and how the user responded to the situation, you can prioritize and debug your app as swiftly as possible. With the built-in Slack integration, your desired team members are informed straight away.

    Keeping your app running smoothly is hard enough as it is. Stop putting out fires on your own and start collaborating with every team member to ensure smooth sailing.

    If this peaked your interest, try Issue Analytics for free. We’re sure you won’t look back once you see how easy it is to pinpoint issues within your app and rid them for good.


    Start a Free Demo With UXCam


    Speed up the process, fix bugs and issues faster than ever, and quit wasting time and losing users.

    fix-bugs-issue-analytics-collaborate-e1614345513474

    Related Articles:

    Angela Gomez Sanchez
    AUTHOR

    Ángela Gómez Sánchez

    Passionate about linguistics and helping you deliver the perfect app experience.

    Optimize your user experience

    Try out UXCam today to get a 360-degree view of your app user behavior

    UXCam logo

    Products

    Compliancy

      Logo SOC2

      UXCam has successfully completed a SOC 2 Type 2 examination by Johanson Group.

    Sign up for our newsletter

    By providing your email address, you give UXCam consent to receive announcements, updates, and product offers by email. You may unsubscribe at any time. More information can be found in the Privacy Policy.
    Thanks for submitting the form.
    CONNECT WITH US:

    © 2022 UXCam. All rights reserved.

    Privacy policy.

    Terms of service.