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UX Optimization: 4 Steps to deliver a better user experience

PUBLISHED

16 March, 2023

Rachel Melegrito
Rachel Melegrito
User experience UX Optimization

As the mobile app industry grows, user experience optimization is becoming increasingly crucial for businesses.

UX optimization focuses on improving the overall user experience by enhancing usability, accessibility, and user satisfaction. To stand out and retain users, you need to continuously optimize the user experience of your mobile to ensure that app users have the best experience possible.

Unfortunately, many businesses don't have the resources or expertise to best optimize their mobile apps.

In this guide, we are sharing practical steps you can start implementing right now to optimize your mobile app user experience for better app performance.

What is user experience (UX) optimization?

User experience optimization is about understanding how users interact with your app and identifying opportunities to improve the user experience.

Optimizing user experience can help ensure that users are more engaged, better understand your product, and are more likely to return.

User experience optimization starts by understanding who your users are and what type of device they use to access your app. Next, this data should be collected and analyzed to understand which parts of the user journey need improvement.

For example, if many users are abandoning the sign-up form due to a complicated registration process, this would be an area you could optimize to reduce frustration and increase engagement. 

According to Max Wühr, co-founder & CGO of FINN Car Subscription,

When building a mobile app, it's important to understand the user journey and identify opportunities to optimize their experience. A good way to start is to look at user feedback and analyze usage data to understand where users struggle with your app. This helps you pinpoint areas that need improvement and prioritize them accordingly.

Optimization should also involve understanding what areas of the app need improvement in terms of performance.

For example, load time is an essential metric for mobile app performance; if screens take too long to load or don't respond quickly enough in some instances, users may become frustrated and abandon your product altogether.

Finally, optimizing user experience requires attention to design details. These details include font size, color schemes, page layout, button placement, and other presentation elements that affect how a user interacts with an app.

How to optimize the user experience

  1. Identity UX issues

  2. Prioritize UX changes

  3. Implement and test UX Changes

  4. Measure UX optimization efforts

Step 1: Identifying UX Issues

Identifying UX issues affecting overall mobile app performance can be challenging for product teams and managers. Fortunately, a few tried-and-true techniques can help you identify UX problems and make your user experience more successful.

The first step to identifying UX issues is to analyze behavioral data and conduct usability testing or heuristic evaluations. Usability testing involves evaluating the usability of a web or mobile app through human interaction and feedback; it allows product teams and managers to identify any usability issues before they become more significant problems down the road.

Additionally, conducting usability tests with actual users gives you valuable information about how people interact with your product and where improvements can be made.

According to Max Wühr, co-founder & CGO of FINN Car Subscription,

User testing is essential because it enables product teams to gain valuable insights into their users’ behavior and preferences which can be used to make improvements quickly.

The next step in identifying UX issues is to analyze user behavior data. By collecting data on user interactions, you can get an accurate picture of how people use your product. This type of analysis will provide insights into what features users find most valuable, which areas of the UI cause confusion, where people drop off in their journey toward conversion, and more.

Mobile app user segmentation UXCam

If you can spot patterns in user behavior data – such as high abandonment rates for particular pages – then you'll know exactly where to focus your attention when optimizing the UX.

The final step is doing A/B testing. A/B testing involves comparing two versions of the same feature or page to determine which performs better. Through this method, you'll see which design elements impact user engagement positively or negatively, allowing you to make informed decisions when optimizing your app's design. The best way to use A/B testing is to focus on one UI element at a time so that you can see the impact of your changes.

By combining these techniques – conducting usability tests with real users, analyzing user behavior data, and running A/B tests – Product Managers can uncover hidden opportunities for improving their mobile apps' performance and success.

Step 2: Prioritizing your UX changes

When it comes to improving the performance of a mobile app, prioritizing which UX changes to make first is critical. Product Managers and product teams should take a holistic approach, considering all aspects of their app's user experience, including user interface design, usability, and overall user flow.

To properly prioritize the changes that will most impact user experience, start by conducting research. Gather insights from quantitative data such as analytics and market research, as well as qualitative data in customer interviews or focus groups. This information can help inform decisions about what needs to be improved for users to have a better experience with your app.

Once you understand what areas need improvement, create a list of potential UX changes you could make. From there, use criteria to prioritize which ones should be tackled first.

"One of the most important criteria for prioritizing UX changes is impact," says Logan Mallory, VP, Motivosity.

How will this change affect the user experience? Will it be a game changer or just a minor tweak? As you prioritize the list, make sure the changes you tackle first are going to have the biggest impact.

For example, consider how much time and effort it will take to execute each option and how much value it will bring to the user experience. You may also want to consider the cost of each change; if an expensive option yields less value than its lower-cost counterparts, it may not be worth pursuing.

Finally, when determining which UX changes to prioritize first, remember that testing is essential - even for minor tweaks like updating text or changing color schemes. Testing allows you to evaluate your changes' success in improving customer experience before they are implemented on a larger scale. In addition, testing can help identify any potential problems that may have been overlooked in the planning process.

This is especially important when making bigger changes, such as redesigning part of the interface or introducing new features - you want to ensure these updates provide value before pushing them out into production.

By taking these steps while prioritizing UX changes for your mobile app, you can ensure that your product team focuses on improvements that will yield the most positive results for users in terms of performance and overall satisfaction with your product.

Step 3: Implementing and testing UX changes

When it comes to improving mobile app performance, implementing and testing UX changes can be a powerful tool. Product Managers and product teams should begin by understanding the user journey and identifying potential areas of improvement.

This requires conducting research such as surveys, interviews with customers, or evaluating usage data. Once the areas of improvement are identified, product teams can start designing and testing new features or changes in UI/UX. 

Testing UX changes can take several forms depending on the needs of a particular product. User Acceptance Testing (UAT) is a test where real users are asked to perform specific tasks on the app and provide feedback. This helps to identify any issues that may not have been discovered through automated tests or other methods.

A/B tests are also useful for comparing different versions of an app experience against each other to determine which one works better for the audience. Finally, usability testing is a form of user research where usability specialists analyze how users interact with an app interface, noting any areas where improvements could be made.

By employing these methods, Product Managers and product teams can ensure that their changes have been properly implemented and tested before releasing them into the wild. In addition, implementing UX changes is a highly iterative process; incorporating user feedback at every step can help ensure these changes genuinely resonate with the target audience while improving overall performance.

Step 4: Measuring UX optimization efforts

Once you have implemented the UX optimizations to your mobile app, several metrics can be used to measure the success of your efforts.

First, though, why would you want to measure the success of your UX optimization efforts? Measuring your changes' impact on user experience and performance helps you determine if they're providing value. This can help inform future decisions and demonstrate the ROI (return on investment) of any improvements made.

Jerry Han, CMO, PrizeRebel says;

Prioritize your list, focus on changes that will have the most impact. When you measure the success of each optimization, be sure to look at its effect on both user engagement and overall performance. If a particular change has no noticeable impact, it may not justify the time and effort invested.

For starters, you should check your user engagement metrics, such as retention rate and session length. Retention rate measures how often users return to use your app, while session length indicates how much time they spend on it. A higher retention rate means that users find it valuable and easy to use, while a longer session length suggests that your app is engaging and adds value to their experience. 

mobile app analytics tool feature: KPI dashboard event analytics

It would be best to track completion rates for key tasks in your app, such as signup forms or checkout processes. This will allow you to see if users can complete critical actions without problems or hiccups. In addition, higher completion rates typically lead to higher conversions and more satisfied customers. 

Finally, don't forget about user feedback! Collecting qualitative data from users can provide valuable insight into which areas need further improvement and which features have been most successful. Conducting surveys or focus groups with users can help you understand their needs better and ensure that future UX optimizations yield even better results.

Best practices for maintaining a positive user experience

Maintaining a positive user experience is essential to optimizing user experience. Best practices for creating a positive user experience include the following:

1. Make sure the design of your website, application, or platform is intuitive and easy to use. Design should be aesthetically pleasing and straightforward but allow users to access features easily, so they don't become frustrated. Additionally, ensure that there are no dead ends or confusing navigation points that can lead users astray.

2. Use direct and concise language when communicating with users or displaying information on the page. Avoid jargon or overly-complicated phrases and opt for straightforward language that all audiences can understand.

3. Make sure there are lots of ways for users to contact customer service if they need help. This could be through phone numbers, email addresses, online chat systems, and FAQ sections on your website and social media accounts. Keep response times brief, so customers feel like their issues are being taken seriously and dealt with quickly.

UX optimization for better app performance

User experience optimization is an essential part of improving mobile app performance. Product Managers and product teams should take the time to understand user needs, develop a plan for UX improvements, and measure the success of these changes to ensure they are providing value.

By leveraging user feedback and quantitative metrics such as retention and completion rates, product teams can ensure that their efforts are paying off and delivering the desired results. With careful planning and measurement, UX optimization can take your app from good to great – so get started today.

To learn more about how to best optimize user experiences in your own mobile app, sign up for a free trial of UXCam. Related Articles

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AUTHOR

Rachel Melegrito
Rachel Melegrito

CONTRIBUTORS

Tope Longe
Tope Longe

Rachel Melegrito left her career as a university instructor to become a full-fledged content writer. She is also a licensed occupational therapist and a budding SEO strategist.

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