UXCam Security and Performance


UXCam is committed to data security and performance and ensures the highest standards and best practices for their implementation.


Performance

UXCam will not impact your app performance of the app on which it is integrated.



Data collection

Customer decides which data they wish to record and store.
Our customer has the choice of what data to record. You can and should exclude any Personally Identifiable Information (PII) of the user.

Exclude Sensitive Views:
We provide various client-side API enabling you to block sensitive views to prevent tracking user information.


Data Transmission

Data is encrypted at rest using AES-256 encryption algorithm. Data is encrypted end-to-end between the user's device and AWS and Google Cloud platform using SSL.

Every protected object is encrypted with a unique encryption key. This object key itself is then encrypted with a regularly rotated master key. Additional security is provided by storing the encrypted data and encryption keys in different hosts.


Data Storage

All data collected is physically hosted with Amazon Web Services and Google Cloud in their data centre in North Virginia USA.

UXCam have signed a data processing agreement (DPA) with Amazon Web Services (AWS) and Google Cloud, that includes the EU model clauses.
UXCam use Splunk as an SEIM tool to identify suspicious behavior and potentially compromised systems on the production platform.
Any code changes that are required to remediate vulnerabilities are peer reviewed. All changes go through the development and release process including QA with regressions testing.


Compliance and certifications

Google Compute Engine and Amazon web services (AWS) have successfully completed ISO 27001 and SOC 2 certifications.


Payment Information

We are PCI compliant and respect and protect your financial information. When you subscribe, you will be redirected to Braintree where you can independently complete your purchase. Braintree’s privacy policy can be found here.


Further questions

If you require additional details please reach out to team@uxcam.com