Sessions: see what your users saw

Someone fills their cart, heads to checkout, and leaves. Your dashboard counts one more drop-off. Session replay shows you why: exactly what they saw and did, tap by tap, in your app or on your website. And when there are too many sessions to watch, Tara watches them for you.

What you'll learn

• Where do I start? Type what you're looking for, like “sessions that reached checkout”, and Tara sets up the filters. Save them as a segment for next time.

• What did they do? Watch the replay next to every step they took, speed it up, skip the pauses and turn on the heatmap.

• Can I skip watching? AI Insights sums up a session in plain words: what they came to do, how it ended and where it went wrong.

• Is it just them? Ask Tara why people leave at checkout, and get the pattern with replays you can check.

• What about privacy? Sensitive fields like passwords are hidden automatically, and your developers can blur any other field, area or screen.

• Who needs to see this? Share a session by email or with a link, or open the person's profile.

Habits worth trying

• Watch five sessions from brand-new users every week. You'll spot confusion that no chart shows.

• After every release, filter by the new version and look for crash and rage tags.

• When a customer contacts support, find their sessions before you reply.

• Before you redesign a screen, watch how people use it today.

Your first step

Open Sessions and watch the last three sessions with a rage tap.