31 January, 2023
If you're searching for a mobile app analytics solution and considering Contentsquare competitors and alternatives, we've got you covered.
While CS Apps — Contentsquare's enterprise-level mobile app analytics solution — is excellent for understanding the customer journey and user frustrations via session replay and zone-based heatmap tools, it may not be the best fit for everyone.
Whether you're looking for a budget-friendly option, a tool with specific features not offered by Contentsquare, or you want to explore different options, you are in the right place.
The top 5 competitors and alternatives to Contentsquare are UXCam, Glassbox, FullStory, Quantum Metric, and Heap.
In this article, we'll look at their features, pricing, user reviews, and how they compare, so you can decide which tool is best for your needs.
Contentsquare is an enterprise-level customer experience analytics platform used to measure and improve digital customer experiences. It focuses on providing a holistic view of the customer journey across a company's digital properties, including web and mobile apps.
Contentsquare works on mobile apps through its CS Apps solution, available only for native iOS and android, react native, and flutter.
CS Apps is Contentsquare's mobile app analytics solution to help you understand why customers behave the way they do and identify opportunities to optimize the mobile app journey.
Mobile user journey analysis
Mobile Session replay
How much you pay depends on the monthly pageviews on your website or sessions on your mobile app. Contentsquare is for large enterprises and might be pricey. There's no free option, so you'll need to reach out to their sales team for a quote.
While Contentsquare is a feature-rich tool, it has its drawbacks, and product managers need to consider these cons before deciding whether to use the platform for mobile app analytics.
Contentsquare is designed for large enterprises and the pricing can be steep, especially for smaller or medium-sized companies. This can make it hard to see the cost as worth it, especially if you're not getting a big return on your investment.
According to user reviews, Contentsquare can be a bit tricky to get the hang of. Users have said the interface could be more user-friendly, which can be frustrating for those who want to start using it right away."
Some users have reported that capturing data for mobile devices can be glitchy and unreliable, making it difficult to trust the data and insights provided by the tool. Like many other hybrid platforms, Contentsquare started with web analytics and later added mobile capabilities.
While Contentsquare offers a comprehensive look at your customer's journey, some users have reported trouble comparing mobile app performance versus website. This makes it hard to get full visibility into user interactions and can hinder data-driven decision-making.
Implementing Contentsquare's CS Apps via the mobile SDK is challenging according to user reviews. Setting up tracking and mappings is a technical feat that requires a lot of time and expertise, making it a challenge for product managers without a dedicated dev team.
We've done the research for you and compiled a list of the top five alternatives to Contentsquare for mobile app analytics. Keep reading to learn more about each option and figure out if it fits your business needs.
G2 User Rating: 4.7/5 Type: Mobile only Mobile Platforms: iOS, Android, React, Flutter, Xamarin, Nativescript, Cordova, Unity Best for: Small, mid-sized and enterprise-level companies
UXCam is the foremost mobile app analytics solution. UXCam's strength lies in being designed specifically for mobile apps, making it a reliable choice for mobile app-focused user behavior data and analytics.
The best mobile product teams use UXCam to get actionable user insights to optimize app performance. Teams can delve into user behavior, track interactions with app screens, diagnose low conversion and retention rates, and pinpoint areas of improvement. UXCam's mobile SDK is a reliable and lightweight solution that uses less than 1MB of memory, making it easy to implement in a few minutes and won't slow down your app. It integrates well with native and non-native app development platforms and even won a "Most Implementable" badge in Mobile Analytics from G2 user reviews.
You get the best of quantitative and qualitative mobile user analytics with UXCam. Product teams can review auto-captured user sessions via session replay, detect user frustration with touch heatmaps, track UI issues, and prioritize problem resolution.
UXCam is widely used by product, growth, engineering, and support teams who are looking for insights into user behavior and interactions with their mobile apps. With UXCam, these teams can easily;
Review auto-captured user sessions to better understand how users interact with app screens,
Identify the reasons behind low conversion and retention rates,
Capture where users are dropping off,
Identify early signs of frustration with an app,
Track UI freezes and crashes and prioritize fixing app UX issues.
UXCam offers four flexible plans, starting with a 14-day free trial.
Free plan allows up to 10,000 monthly sessions and includes features such as auto-capture of gestures, heatmaps, frustration signals, one funnel, and two dashboards.
Starter plan offers up to 100,000 monthly sessions and includes everything in the free plan plus additional features such as chat support and longer video and session retention.
Growth plan has tailored pricing and is for 100,000+ monthly sessions. It includes everything in the Starter plan and additional features such as an onboarding manager, more funnels and dashboards, and custom data retention.
Enterprise plan also has tailored pricing and offers custom monthly sessions. It includes everything in the Growth plan and additional features such as API and CSV data export, SSO/SAML, a dedicated customer success manager, unlimited funnels, and custom dashboards and apps.
If you're looking for a solution that's super focused on mobile app analytics, then UXCam is a better choice for you than Contentsquare. Setting up UXCam is a breeze thanks to its tagless autocapture feature. With just a simple snippet of code, it gathers all the data you need on user behavior, devices, and technical issues for every session in your mobile app. Autocapture allows every team in your organization to have access to a complete, retroactive behavioral data set to uncover actionable insights without the help of engineers.
With UXCam, your mobile team will have all the data they need to enhance app performance and give users the best experience possible. The data and insights are all organized in a customizable dashboard, making it easy to keep track of progress and make informed product design decisions.
Another great thing about UXCam is its transparent pricing model based on the number of sessions. You won't have to worry about paying for features that you don't need, and you can have peace of mind knowing that you're getting value for your investment. UXCam is the best choice for mobile app analytics as it works on pretty much all native and non-native mobile app development platforms, providing you with reliable and in-depth insights into user interactions with your app.
If you have any questions about UXCam, you can schedule a 1:1 demo here.
G2 User Rating: 4.8/5 Type: Web and Mobile Mobile Platforms: Android, iOS, React Native, Flutter, Xamarin Best for: Mid-sized and enterprise-level companies
Glassbox is an enterprise-level customer experience analytics tool for businesses looking to improve their digital experience across web and mobile apps.
Utilizing AI and machine learning, Glassbox provides a visual representation of the customer journey, session replay, journey mapping, user monitoring, and conversion rate optimization to help businesses better understand their customers.
The platform session replay technology allows mobile product managers to see what users are experiencing in real-time, providing invaluable insights into areas needing improvement. Glassbox also uses AI to score struggles, providing you with a clear picture of what areas of their digital experience need the most attention.
With Glassbox, product managers can measure the impact of every action and optimize their mobile user experiences to create happy customers who stay for longer, visit more frequently, and spend more.
The pricing isn't transparent like most enterprise software. Glassbox offers two pricing tiers, but you must contact the sales team to get the exact price for each plan.
Glassbox Optimize - Real-time behavioral insights for mid-sized enterprises.
Glassbox Enterprise - Extends the capabilities like visual investigation tools, AI-driven analytics, and greater customization for Large enterprises.
Glassbox is considered a good alternative to Contentsquare for mobile app analytics due to its real-time monitoring of user interaction which can help quickly uncover technical issues and improve the overall usability of mobile apps.
Comparing user reviews against Contentsquare, Glassbox provides stronger customer support, which can make a huge difference when you are looking for hands-on assistance, especially for an enterprise-level tool with loads of features.
Additionally, Glassbox's ease of integration with mobile apps and its ability to support a wider range of technologies gives it an edge over Contentsquare.
G2 User Rating: 4.5/5 Type: Web and Mobile Mobile Platforms: Android, iOS Best for: Mid-sized and enterprise-level companies
FullStory is the ideal digital experience intelligence platform for product development, marketing, and customer success teams looking to optimize their mobile app experiences.
With FullStory, you can understand exactly what is happening on your mobile app and why, and collaborate with your teams to drive meaningful action and improve user experiences.
FullStory's session replay is not just a screen recording; it's a re-creation of the user experience within your app, giving you complete visibility into user experiences. With access to high-fidelity user session replay, replicating crashes and errors is a breeze.
FullStory automatically identifies taps, scrolls, screen elements, and user engagement statistics, freeing up your time to focus on improving your app experience.
FullStory offers three pricing plans - Business, Advanced, and Enterprise. The pricing information for each plan is not available on the FullStory website, but you can get it by contacting their sales team. The Business plan is the only one that offers a 14-day free trial.
Unlike Contentsquare, FullStory offers a high-fidelity session replay that lets you see your app experience through your users' eyes. No more guesswork - you'll know exactly what's going on.
When it comes to debugging, FullStory shines. With complete visibility into every aspect of unexpected app performance, you'll be able to identify and fix problems in no time. Plus, you won't waste hours of engineering time trying to figure it out.
Compared to Contentsquare, user reviews applaud FullStory for its ease of use and user-friendly design. The platform's intuitive navigation makes it easy for teams to access and use the data they need.
G2 User Rating: 4.8/5 Type: Web and Mobile Mobile Platforms: Android, iOS Best for: Enterprise-level companies
Quantum Metric is a behavioral analytics platform that uses statistical analysis and machine intelligence to provide a comprehensive view of your customers' experiences across the web, native apps, and kiosk.
This cross-platform solution makes it easy to see all your customer interactions in one place. Their SDK lets you quickly deploy and visualize everything so your team can make smart decisions about your digital products.
Quantum Metric offers data visualization for every team, with analytics, high session replay, technical insights, and alerts all in one platform, regardless of mobile app or web.
The platform's high-fidelity session replay provides a detailed timeline of customer interactions, enabling product managers to easily identify points of struggle, technical errors, and more.
Unfortunately, the pricing detail for Quantum Metric is not disclosed on their website. It's worth noting that this tool is geared towards large enterprises, and the entry cost may be quite high.
Customers have raved about the ease of use, top-notch customer support, and comprehensive data insights offered by Quantum Metric. Its ability to deploy, capture replays, and begin collecting mobile app analytics within minutes, makes it a worthy enterprise-level software alternative to Contentsquare.
G2 User Rating: 4.8/5 Type: Web and Mobile Mobile Platforms: Android, iOS Best for: Enterprise-level companies
Similar to Contentsquare, Heap is a cross-platform analytics tool that can track user behavior on both web and mobile apps. With a complete retroactive dataset of user interactions, you can take a data-driven approach to product development.
Unlike Contentsquare, Heap uses data science to automatically find the hidden opportunities with the greatest potential impact. With Heap, you won't have to sift through vast quantities of user data yourself, instead, you'll uncover the most significant correlations that lead to the biggest business impact.
With Heap, you can measure the success of your mobile app experience and establish meaningful KPIs. You can use the core metrics to measure the impacts of decisions, isolate problem areas, prioritize efforts, and tie granular activities to high-level business metrics.
Automated data science layered insights
Heap has three different options for you to choose from; Free, Growth, and Premier. With the Free plan, you get up to 10,000 sessions a month. The Growth plan has more advanced features and starts at $3,600 per year with up to 300,000 sessions. If you're a big team, you may go for the Premier plan with unlimited projects and all the add-ons.
Customers love Heap for its ease and flexibility for collecting and visualizing user behavior insights on dashboards - giving you complete control. Heap's data science layer takes it up a notch by automatically uncovering real-time insights to build your next product feature, allowing you to go beyond just fixing what's broken.
Whatever your reason for seeking out an alternative to Contentsquare, whether you have a smaller budget or want a platform that focuses specifically on mobile app analytics, there is a solution for you from our list. When deciding which tool is a better value for your business, you should consider your specific goals and the types of insights you want to gain from your mobile analytics. It may also be helpful to try out tools with a free trial or demo to see which one better fits your requirements.
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