Mobile App Product Management Certification


This lesson introduces a comprehensive methodology for mobile app tracking, aimed at transforming analytics into actionable insights for app success, identifying areas for improvement, and enhancing user experiences.

Screenshot 2024-03-28 at 12.41.11
  • Identifying Trends with Dashboards: Use dashboards to spot big trends across key metrics like user acquisition, engagement, and retention. This step is crucial for determining which app areas require deeper analysis.

  • Delving into Causes with Segmentation and Analysis: After spotting trends, delve deeper into their causes by segmenting users, analyzing funnels for unusual drop-offs, and studying retention metrics to see how well specific actions retain users.

  • Generating Hypotheses from User Interactions: Utilize session replay and heatmaps to identify user friction points, like small buttons or unintuitive navigation paths, and generate hypotheses for improving the user experience.

  • Cyclical Methodology for Continuous Improvement: Implement changes based on your hypotheses and monitor their impact through dashboards. This cycle of observation, hypothesis, action, and revision helps refine the app.

  • Case Study on Conversion: A step-by-step analysis in UXCam of a fictional e-commerce app reveals a decline in purchases. By analyzing user behavior and funnel drop-offs, specifically at the 'add payment' screen, the methodology identifies an unresponsive credit card payment option as the problem, leading to targeted fixes.

  • Retention Case Study: Examining a retention issue in a delivery app shows a significant dip in active users, particularly in the US. Further analysis localizes the issue to San Francisco, where extended delivery times due to a driver shortage are identified as the main problem affecting user retention.

UXCam logo



    Logo SOC2

    UXCam has successfully completed a SOC 2 Type 2 examination by Johanson Group.

Sign up for our newsletter

First name
Work email*
Thanks for submitting the form.

© 2024 UXCam. All rights reserved.

Privacy policy.

Terms of service.